Operations Lead - Deli by Caliva Hanford

Pay Range: $17.50 - $20.00

Job Summary

The Operations Lead is responsible to assist the General Manager, and Supervisors with daily activities. This is a keyholder position therefore, the position assumes responsibilities like management. The Operations Lead will have the ability to open and close the store in the absence of the manager. This position requires a thorough understanding of the internal and state inventory management system. This position will report to the General Manager.

Duties and Responsibilities

• Actively engage customers in a warm and welcoming manner, offer personalized recommendations and solutions, and drive product sales
• Handle customer issues and complaints in a proactive and professional manner with customer retention always in mind, escalating to the appropriate parties when necessary
• Promote current sales promotions, marketing initiatives and new product launches to customers
• Complete sales transactions courteously and maintain proper accountability at registers
• Maintain store selling floor cleanliness, back-room organization, visual presentation, and safety standards always
• Uphold inventory control to minimize loss by complying with all BCC and company inventory control procedures, product waste procedures and vendor delivery procedures.
• Through the point-of-sale system ensure each customer has a complete profile inclusive of email address, phone number, and how they heard of us
• Adhere to all company-wide policies, process, procedures, and requirements
• Maintain a culture of high-quality customer service and communication
• Daily compliance with dispensary policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, and work schedules
• Work with management team to increase sales and foot traffic
• Support in the management of dispensary sales and database, including weekly summaries of metrics
• Upload Metrc sales and send out end of day sales emails at the close of each business day if the manager is unavailable
• Assist with facility maintenance and troubleshooting as necessary including phone, utilities, technology, maintenance, repairs, stock, and supplies.
• Continuously provide the Retail Manager with updates on customer and product concerns and complaints as well as any operational (security, plumbing, HVAC, computers, etc.) issues
• Other duties and responsibilities as assigned by management.

Qualifications

• Minimum 1 year of Dispensary experience preferred.
• Cash handling experience, min. 2 years of experience
• Working knowledge of medical and/or retail cannabis industry.
• Knowledge of local and state laws and regulations pertaining to medical and/or retail cannabis.
• Must already possess or be able to qualify as a State approved cannabis employee.
• Must successfully pass an extensive background check.
• Reporting and Information Management: must have proficiency in Microsoft Office and experience with process management, team problem solving, and inventory control.
• METRC knowledge and experience is required
• Leadership/Keyholder experience in a retail environment, cannabis industry preferred
• Ability to work nights, holidays, and weekends.
• Must be 21 years or older.

Work Environment

• Operations: This position will work in an indoor manufacturing facility with controlled temperatures; may be exposed to bright lighting, loud equipment, airborne particles, moving mechanical parts, and working in proximity with staff and vendors.
• Must be able to travel to other office locations.
• Requires travel to different dispensaries and locations throughout assigned area, particularly during peak times.

Job Requirements

• Work revolves around objectives, projects, and priorities, not hours; must be able to work weekends, holidays, and occasional overtime as needed.
• Must be able to stand, walk, lift, sit, and bend for a majority of their work schedule.
• Must be able to travel to other office locations.
• Ability to use computer and calculator for 8 hours or more.
• Must comply with all legal or company regulations for working in the industry.
• Selected candidate will be required to complete a post offer, pre-employment background check with the local law enforcement or local Police Department.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Some lifting, squatting, bending, pushing, and pulling.
• Must be able to lift and carry up to 50 pounds on a regular basis without assistance.
• Regularly required to stand, walk, sit, bend, lift, push, pull, talk, and hear for extended periods of time.

Salary : $18 - $20