What are the responsibilities and job description for the Call Center Representative position at G. F. Bowman Inc?
Customer Service Representative If you are looking for a place to work and grow and where the customer and employee are treated like family, call or stop in to see the advantages of working at G.F. Bowman from the family atmosphere to the industry leading benefits. We are currently looking for a Customer Service Representative to join our front office department. Company Benefits : Competitive WagesPaid Time Off100% Paid Health Insurance for Employee (begins 1st of month after date of hire)Dental and Vision InsuranceLife and Disability Insurance401K Match (25% up to 4%) & Employer Contribution (5%)Incentive Pay Holiday PayContinuing Education (paid training)Employee appreciation activities and events Job Duties : Convert incoming customer calls into booked service appointments.Learn and deliver call scripts with an authentic cadence; be clear, compelling and personable.Respond to customer requests, resolving issues and promoting the brand.Be professional and establish customer rapport, encouraging repeat business.Respond to online inquires, text messages and online bookings in a timely manner.Follow up with unsold estimates and unbooked leads.Outbound communication based on call counts needed to succeed.Participate in training to boost booked calls and practice outbound calling.Maintain and update customer database with complete and accurate information.