Residential Account Manager

G&G Landscape Solutions is a proud, locally owned, and full-service landscape company with over 30 years of dedicated landscape design service in the Charlotte metro area. G&G Landscape Solutions is committed to delivering a premium custom outdoor space for every customer. Our offerings include hardscape and landscape design services, expert installation of landscapes and hardscapes, and ongoing maintenance.

Our company values individuals with a keen eye for detail, outstanding communication skills, a robust work ethic, a thirst for knowledge, and a can-do attitude. We're currently looking for a Residential Account Manager to serve as the primary contact for clients, ensuring that G&G has a sustained, long-term, loyal relationship. This individual achieves client satisfaction with our work; and fully leverages our relationships to benefit the clients and G&G. This position is responsible for the management of a client portfolio of multiple clients, focused on client retention and revenue growth.

Responsibilities

Client Service & Sales

• Adhere to G&G’s Communication Promise
• Develop and maintain long-term, loyal client relationships, which lead to 100% renewals of each account, within the customer portfolio
• Develop and maintain a “site walk through/ inspection” schedule and formal meetings with customers that ensure high quality and service expectations are met
• Proactively present site enhancement ideas to existing customers
• Lead and facilitate the resolution of customer problems or concerns, proactively assist in resolving issues with customer service when needed
• Focus on developing personal relationships with customers
• Effectively monitor irrigation systems, identify problems or necessary repairs, and communicate recommendations to the appropriate party
• Effectively monitor plant and turf grass vigor and identify insect or disease problems
• Manage all activities involving landscape maintenance services, including the coordination of all materials, people, equipment and subcontractors required to produce a quality job
• Perform hands on work with crews as needed to meet work and scheduling demands
• Maximize enhancement opportunities and achieve enhancement sales that meet company goals
• Identify areas of opportunity to increase account growth and drive revenue
• Earn new work through referrals from existing customer base

Employee & Safety Management

• Understand new hire paperwork process and ensure accurate completion of all required items
• Communicate with, counsel, train, discipline, develop, and review employees
• Provide hands on training and support of crew personnel in areas such as proper operation of equipment, pruning techniques, safety, and quality standards
• Prepare crews’ daily schedules, providing direction and goals to be accomplished, and emphasizing quality and efficiency of operations
• Monitor safety record of crews and minimize accidents to personnel and equipment
• Ensure crews are appropriately attired and groomed
• Ensure vehicle cleanliness

Administrative & Financial Management

• Manage and maintain all administrative and record keeping systems required including payroll and weekly schedules
• Order materials needed for job and monitor costs and deliveries
• Request purchase order prior to purchasing and use in accordance with company guidelines
• Responsible for proper inventory, maintenance, storage, use, and training required for company equipment
• Implement and enforce policies and procedures
• Participate in end of month closing process

Qualifications

• Minimum of 2 years of hands-on field experience with 1 years of prior supervisory experience preferred
• Must possess a valid and current U.S. Driver’s License
• Excellent communication skills, both written and oral, of the English language
• Supervisory skills
• Ability to operate various lawn care machinery including mowers, edgers, backpack blowers
• Commitment to providing exceptional customer service to managers, employees, and clients
• Solid knowledge of plant and turf identification and care, including some disease and insect knowledge
• Ability to use standard units of measure
• Basic math, including addition, subtraction, multiplication, division, area and square feet
• Problem solving skills including reasoning and judgment
• Proficiency in or knowledge of using a variety of computer software applications, to include Microsoft Excel, Word, PowerPoint and Outlook.
• Degree in a landscape related degree, coursework in the landscape field or certification by a landscape association is preferred but not required

The Residential Account Manager will approach all essential duties with the company’s four core values in mind:

• QUALTY
• EXCEED EXPECTATIONS
• LONG TERM RELATIONSHIPS
• SOLOS LOS MEJORES (ONLY THE BEST)

Come and be part of our elite team, where we take pride in transforming outdoor spaces into works of art. We’re not just creating landscapes but cultivating an exceptional work environment.