Campground Front Office And Event Coordinator

Job Summary
The Front Office Coordinator plays a pivotal role in ensuring a seamless and welcoming experience for guests. This position is responsible for managing front desk operations, providing exceptional customer service, and coordinating various office functions to support the overall hospitality experience. The ideal candidate will possess strong organizational skills, a keen attention to detail, and the ability to multitask effectively in a fast-paced environment.

Responsibilities

• Greet and assist guests upon arrival, ensuring a warm and welcoming atmosphere.
• Manage front desk operations, including check-ins, check-outs, and reservations.
• Provide information about campground services, amenities, and local attractions to enhance guest experiences.
• Coordinate catering services for events and meetings, ensuring all guest needs are met.
• Assist with event planning and management, including logistics coordination.
• Handle guest inquiries and complaints promptly and professionally to ensure high levels of satisfaction.
• Upsell services and amenities to maximize revenue opportunities.
• Maintain accurate records of guest interactions and transactions in the property management system.
• Collaborate with other departments to ensure smooth operations and excellent guest service delivery.

Requirements

• Previous experience in hospitality or customer service is preferred.
• Strong communication skills with the ability to negotiate effectively with vendors and guests.
• Experience in event planning or management is a plus.
• Familiarity with budgeting processes related to event coordination is advantageous.
• Ability to work well under pressure while maintaining a positive attitude.
• Proficient in Microsoft Office Suite; experience with property management systems is desirable.
• A passion for providing exceptional guest services within the hospitality industry.

This position offers an exciting opportunity for individuals looking to advance their career in hospitality while contributing to memorable guest experiences through effective front office coordination.

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 32 per week

Schedule:

• 8 hour shift

Ability to Commute:

• Houston, DE 19954 (Required)

Work Location: In person

Salary : $15 - $16