What are the responsibilities and job description for the Collection Representative position at G Town Motors?
Job Summary
We are seeking a motivated and detail-oriented Collection Representative to join our team. In this role, you will be responsible for managing accounts receivable, negotiating payment arrangements, and ensuring timely collection of outstanding debts. The ideal candidate will possess strong customer service skills and a background in accounting or finance, with the ability to analyze accounts and maintain accurate records.
Duties
- Conduct account reconciliation to ensure accuracy of outstanding balances.
- Negotiate payment plans with clients while maintaining a professional demeanor.
- Manage accounts receivable by tracking overdue accounts and initiating follow-up communications.
- Utilize accounting software to update account information and document collection efforts.
- Perform account analysis to identify trends in payment behavior and develop strategies for improvement.
- Engage in telemarketing efforts to reach out to clients regarding their outstanding balances.
- Maintain excellent phone etiquette while interacting with customers to provide a positive experience.
- Collaborate with the revenue cycle management team to streamline processes and improve collections efficiency.
- Provide exceptional customer service by addressing inquiries and resolving issues related to accounts.
Requirements
- Bilingual- Spanish and English
- Previous experience in collections, customer service, or a related field is preferred.
- Excellent phone etiquette and communication skills, both verbal and written.
- Detail-oriented with strong analytical skills for effective account analysis.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Proficient in Microsoft Office Suite; experience with telemarketing is a plus.
Join us as a Collection Representative and contribute to our mission of maintaining healthy financial relationships with our clients while enhancing your career in the finance sector!
Job Type: Full-time
Pay: $13.50 - $15.25 per hour
Expected hours: 40 per week
Ability to Relocate:
- Garland, TX 75040: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15