Warranty Administrator

Description

Essential Duties and Job Responsibilities:

• Analyze warranty work orders and verify warranty coverage.
• Communicate with other departments about any major changes needing to be made to work orders and any irregularities present.
• Creates warranty claims to Volvo, Hyundai, ASTEC, Etnyre and other manufacturers.
• Manages approx. $500,000 to $700,000 in warranty claims per year.
• Monitor and assist in solving any discrepancies with PRR’s (Parts Return Request).
• Administer claims including accepting settlements, resubmitting claims as necessary, monitoring open claims with our manufacturers.
• Develop rapport with our manufacturer’s warranty personnel.
• Maintain Recovery Percentage goals.
• Mentor Warranty Tech I as needed.

Job Skills Competencies:

• Strong computer skills and typing efficiency
• Excellent organizational and time management habits
• Good oral and written communications skills
• Service-oriented mindset
• Assists team members when needed
• Self-starter and motivated to complete the job right, the first time
• Accomplishes tasks efficiently without compromising service quality or integrity

Physical Requirements:

• This position requires sitting, walking, using hands, talking, hearing and standing, on a daily basis. Twisting, squatting, bending, stooping, kneeling, reaching, pushing, and pulling occasionally

Qualifications

• High School Diploma or GED
• Three (3) years related warranty processing experience and/or training; or equivalent combination of education and experience.
• Construction and Paving product knowledge
• Experience in product support with technical expertise of mechanical and labor time requirements guides
• mechanical and labor time requirements experience for multiple OEM’s
• Proofreading ability and effective typing skills
• Clerical experience a plus!
• Ability to pass a background check and drug screen

Salary : $19 - $25