What are the responsibilities and job description for the ATW/BTW Operations Manager position at G2 Secure Staff?
G2 is looking for a candidate to fill it's key role of ATW/BTW Operations Manager role at Cleveland Hopkins International Airport (CLE).
The ideal candidate will be a take charge person, setting expectations, following through, being a coach and trainer and have about 2 years or more of Management or Supervisory experience as well as an extensive customer service background (preferably contract services).
JOB SPECIFICATIONS:
- Manage the day-to-day operations with primary responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation.
- Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies.
- Ensure implementation of the Safety Management System (SMS)
- Implement safety plan for station
- Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
- Payroll data entry and oversight.
- Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies.
- Responsible for the scheduling of all airport employees insuring adequate coverage.
- Maintain good employee relations. Handle employee problems in an efficient and effective manner.
- Client Relations – Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.
- Adhere to company policies and procedures and participate in achievement of company objectives.
- Perform other duties as requested.
REQUIREMENTS:
- Motivated leaders who are willing to roll-up their sleeves and work alongside the employees
- 2 years of progressive management experience in a Customer Service environment preferred.
- Operations, Airline or Hospitality experience required.
- Working knowledge of financial reports and budgets
- Willingness and ability to relocate if currently living outside the Sacramento area
- Excellent verbal and written communication skills
- Outstanding computer skills; Word, Excel, data entry skills
- Flexibility, multitasking and experience working in a changing environment
- All applicants must consent to and pass a drug test as part of a conditional job offer.-Required
WE OFFER:
- A Competitive Salary range of $60,000- $65,000. Based on experience.
- Advancement opportunities
- Full benefit package
G2 is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.
EOE/M/F/D/V/SO
Salary : $60,000 - $65,000
