Passenger Service Agent at DTW Airport

G2 Secure Staff is expanding and looking to add to the Passenger Service Agent operations in Detroit Metropolitan Wayne County International Airport (DTW)

Title: Passenger Service Agent

Pay Rate: $16.25 per hour

Shift: Variable

Flight privileges available

The Passenger Service Agent isresponsible for meeting and greeting customers with tickets and assisting passengers as requested or required. Monitoring ticket counter & and self-service check-in queue activity and assisting with the ticketing and boarding process, gates, and baggage service.

What does a Passenger Service Agent do?

• Greet passengers, clients, and airline personnel in a courteous and professional manner
• Reads and understands letters and numbers to accurately pre-screen passenger tickets and determine city destination/gate locations (International and domestic destinations) from reference documents
• Provide general information to passengers, give directions and flight information
• Actively participate in the Safety Management System (SMS)
• Utilize appropriate communications channels and maintain records, reports, and files as required
• Provide technical guidance, interpret policies and procedures, and assist front-line employees in performing functional tasks
• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
• Miscellaneous duties as assigned

What skills are required to Join the Team?

• Must be 18 years or older
• One (1) year Customer Service experience
• Must submit to and pass a drug screen and background check
• Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history.
• Must have a reliable mode of communication and transportation
• All applicants must consent to and pass a drug test as part of a conditional job offer. -REQUIRED

Language Skills:

• Ability to communicate effectively in the English language
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks
• Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public
• Must also possess and utilize effective listening skills

Why G2:

• Healthcare Benefits
• PTO Paid Time Off Benefits
• Company Matched 401k Options
• Employee Discount Program
• Employee Assistance Program

G2 Secure Staff, LLC is a preferred provider of aviation support services to all major airlines in the United States. Based in Irving, Texas, G2 Secure Staff employs 11,000 aviation professionals at 88 U.S. airports, offering reliable aviation services, including ground handling, cabin cleaning, customer assistance, and security solutions, optimizing quality and efficiency for our clients.

Job Type: Full-time

Pay: $16.25 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed

Language:

• English (Required)

Work Location: In person

Salary : $16