Passenger Service Agent Supervisor - (TPA)

Job Description

G2 Secure Staff is expanding and looking to add a Passenger Service Agent Supervisor to the operations at (Tampa International Airport) (TPA).

Title: Passenger Service Agent Supervisor

Pay Rate: $20.00-$20.00 per hour (plus commission if specific targets are met)

Shift: Vary

This position is responsible for the oversight of Airport Operations as well as developing and maintaining positive client relations.

What does a Passenger Service Agent Supervisor do?

• Manage the day-to-day operations within the primary area of responsibility overscheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation.
• Perform all duties of subordinate employees when necessary.
• Train/retrain all personnel in airline procedures, safety procedures, and company policies.
• Maintain good employee relations. Handle employee problems in an efficient and effective manner.
• Client Relations – Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Monitor employee activity and makes adjustments as needed.
• Handle Off Schedule Operations when Manager is not available.
• Previous experience in a custodial or cleaning role
• Ensure implementation of the Safety Management System (SMS)
• Implement safety plan for station
• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
• Perform other duties as requested.

What skills are required to Join the Team?

• Must be at least 18 years of age
• Supervisory experience required
• Excellent communication skills
• Must have customer service leadership
• Ensure implementation of the Safety Management System (SMS)
• Implement a safety plan for the station
• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
• Strong computer skills; Word, Excel, data entry skills
• Flexibility, multitasking and experience working in a changing environment.
• Pass an extensive post-offer pre-employment drug test, background check and criminal history record check required to obtain access to airport security identification display areas (SIDA)
• Ability to work nights, weekends and holidays to serve airline passengers.
• All applicants must consent to and pass a drug test as part of a conditional job offer. -REQUIRED

Language Skills:

• Ability to communicate effectively in the English language
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks
• Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public
• Must also possess and utilize effective listening skills

If you have these additional skills, it’s a bonus!

• Airline or Airport Operations experience

Why G2:

• Preventive Healthcare Options
• PTO Paid Time Off Benefits
• Company Matched 401k options
• Employee Discount Program
• Employee Assistance Program

G2 Secure Staff, LLC is a preferred provider of aviation support services to all major airlines in the United States. Based in Irving, Texas, G2 Secure Staff employs 11,000 aviation professionals at 88 U.S. airports, offering reliable aviation services, including ground handling, cabin cleaning, customer assistance, and security solutions, optimizing quality and efficiency for our clients.

EOE/M/F/D/V/SO

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Overtime
• Weekends as needed

Language:

• English (Preferred)

Ability to Commute:

• Tampa, FL 33607 (Required)

Ability to Relocate:

• Tampa, FL 33607: Relocate before starting work (Required)

Work Location: In person

Salary : $20