Regional Operations Director- Florida Region

Job Summary: The Regional Operations Director is responsible for the oversight of day-to-day airport operations, and provide senior support to location management teams to ensure successful operations.

A. EDUCATION AND EXPERIENCE

• Bachelor's degree or equivalent experience of 5 or more years of management in Terminal and Ground Handling environments
• Four (4) years of progressive supervisory or management experience
• Four (4) years of experience in airline operations
• Must have budget management experience to include forecasting, creation and adjustment of current budget.
• Excellent verbal and written communication skills.
• Intermediate to advanced computer skills: Word, Excel, and data entry.
• Adaptable and flexible to an ever-changing work environment.
• Must be able to travel extensively with overnight stays
• Proven track record of building positive relationships with managers across multiple locations
• Must be able to read, understand, direct and carry out instructions in English
• Must have a reliable mode of communication and transportation.

B. PERSONAL AND PHYSICAL REQUIREMENTS

• Treat all information as confidential.
• Possess the tact to deal with all levels of situations, client representatives, employees and the public.
• Must be able to read, write, understand and carry out instructions in English.
• Must pass a drug tests.
• Must be able to clear a criminal background check.
• Must meet necessary requirements to obtain a security sensitive identification badge.
• Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).

C. PERFORMANCE RESPONSIBILITIES

• Provide senior support to location management teams to ensure successful operations.
• Ensure all service level, financial and budgetary goals are consistently met in each locations.
• Foster solid customer relationships with all clients on a local and corporate level.
• Oversight of the stations Safety Management System (SMS).
• Develop and communicate the station safety plan.
• Responsible for Service Level Agreements (SLA's) related to station operational performance.
• Must be able to perform all duties of subordinate employees when necessary.
• Must be familiar with all pertinent (Company/Client/Government Agencies).
• Monitor client / location management activity and makes adjustments as needed.
• Make sure employees follow all regulations/procedures.
• Review labor reports to insure billing for accuracy.
• Deal courteously and tactfully with clients and management teams.
• Communicate effectively with colleagues and client representatives.
• Make recommendations to General Managers regarding personnel performance.
• Communicate safety hazards and equipment problems to Risk Management team.
• Respond timely to inquiries from corporate support, client, staff, and passengers.
• Maintain management succession planning within assigned region locations.
• Mentor, coach, counsel and correct area management staff as needed.
• Inform support management of area location needs and problems and secure all support needs.
• Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
• Attend meetings and participate in conferences calls as required.
• Conduct area staff meetings and visit area sites regularly.
• Represent G2 in site walk-thru visits and business proposal presentations as needed.
• Utilize appropriate communications channels and maintain records, reports and files as required.
• Must be in proper business attire as directed by company officials.
• Secure and maintain location identification badges as needed.
• Adhere to and enforce company policies and procedures and participate in achievement of company and area objectives.
• Utilize company and client equipment, supplies and resources in a conscientious cost effective manner.
• Perform quality assurance service audits to conform to client's specifications and/or procedures.
• Provide project management leadership with new business start-ups within and outside assigned region.
• On call 24 hours per day.
• Perform other duties as requested.