What are the responsibilities and job description for the Help Desk Service Specialist position at G2IT, LLC?
Help Desk Service Specialist -
POSITION DESCRIPTION:
G2IT is seeking a Help Desk Service Specialist to support client facing strategic initiatives. The Help Desk Service Specialist will work as a team member on large, complex and high-visibility or mission critical aspects of a given program providing technical guidance and expertise to program and staff.
Day to day responsibilities include:
- Provide second-tier support to end users for either PC, server, or mainframe applications and hardware.
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulate or recreate user problems to resolve operating difficulties.
- Recommend systems modifications to reduce user problems.
- Execute fault isolation and diagnostic functions to ensure the execution of corrective actions on a real-time basis.
- You will support Incident, Request & Fulfillment service desk functional areas, including installation, operation, and maintenance of end-user devices to include personal computers, monitors, virtualized clients, laptops, and peripherals (e.g., printers, multi-f unction device, plotters).
- You will follow and create troubleshooting and maintenance procedures.
POSITION REQUIREMENTS
Must be a US Citizen.
Must have a Minimum Active DoD Secret Clearance.
Must have valid / current security certification
G2IT is proud to be an equal opportunity and affirmative action employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. All employment decisions are based strictly on business requirements and the ability of a candidate to best meet them.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Compensation Package:
- Bonus opportunities
Schedule:
- 8 hour shift
License/Certification:
- CompTIA Security (Required)
Security clearance:
- Secret (Required)
Work Location: In person
Salary : $50,000 - $55,000
