What are the responsibilities and job description for the Plant Customer Service Coordinator position at GA Foods?
GA Foods is seeking a Plant Customer Service Coordinator to join our team in St. Petersburg, FL! This role supports the plant by providing a wide range of administrative and customer service functions across multiple departments. The ideal candidate will also assist with special projects as needed, playing a key role in ensuring smooth operations and exceptional internal support.
Plant Customer Service Coordinator Essential Duties and Responsibilites:
- Handle all customer service functions for:
- In-state senior centers
- Regional plant customers
- Military customers via military vendor
- Daily duties include:
- Email correspondence
- Coordinate in-state senior center meal deliveries
- Research freight quotes obtaining the best quote and method
- Book carriers for outgoing orders
- Data entry of all sales orders, including product transfers as needed
- Research, confirm, and submit credit requests for shortages, damages, etc.
- Advise customers of shortages, date changes, etc. affecting orders
- Create meal templates for in-state senior centers
- Prepare estimated meal counts for production team/schedule
- Prepare weekly meal sheets from customer-supplied monthly PO
- Keep sales reps up to date on correspondence/orders
- Maintain all digital folders
- Work closely with the Production Planner on orders before entering
Plant Customer Service Coordinator Preferred Skills:
- Strong personal computer skills (MS Office, Spreadsheet, Word, Other Programs)
- Good communication, organization, customer service, and administrative skills
- Data entry
- Self-starter and ability to work without supervision
- Willingness to see the job through and ensure all tasks are complete
Physical Requirements:
- Primarily office-based with prolonged periods working on a computer
Equal Opportunity Statement:
At GA Foods, we are deeply committed to the principles of equal employment opportunity. It is our policy that all employment decisions are made without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetics, disability, veteran status, or any other characteristic protected by local, state, or federal law. We base all employment decisions on merit, qualifications to perform the essential job functions (with or without reasonable accommodations), and business needs. GA Foods also provides affirmative action in employment for qualified individuals with disabilities and protected veterans, in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
GA Food Services of Pinellas County, LLC (GA Foods) is proud to be a Drug-Free, Smoke-Free Workplace and an Equal Employment Opportunity Employer.
