What are the responsibilities and job description for the Repairs Specialist position at GA Telesis?
GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries. Built on the premise of “Customer Success” being the goal, GA Telesis serves over 3,000 customers including airlines, OEMs, MROs, and suppliers worldwide with 31 leasing, sales, distribution, and MRO operations in 19 countries. At GA Telesis, the company’s core business is integrated aviation solutions, and its mission is customer success.
Within GA Telesis, the Flight Solution Group’s (FSG) primary focus is to meet or exceed our customer’s satisfaction. We are seeking a Repair Specialist to manage the day-to-day responsibility for repair requisitions, issuance of repair orders, and vendor management. Vendor management refers to follow ups, quote approvals, vendor performance and metrics. Reporting to the Director of Repairs, the ideal candidates will use their passion for customer service and excellent communication skills to support the FSG team.
Responsibilities
To see what #GATelesis life is like, visit LinkedIn, Instagram, Facebook
Within GA Telesis, the Flight Solution Group’s (FSG) primary focus is to meet or exceed our customer’s satisfaction. We are seeking a Repair Specialist to manage the day-to-day responsibility for repair requisitions, issuance of repair orders, and vendor management. Vendor management refers to follow ups, quote approvals, vendor performance and metrics. Reporting to the Director of Repairs, the ideal candidates will use their passion for customer service and excellent communication skills to support the FSG team.
Responsibilities
- Create, manage, and/or expedite Repair Orders according to the needs of sales and product line teams to achieve deadlines
- Select approved vendors for repair orders based on individual vendor capabilities, turnaround time, repair cost, and company objectives
- Ensure the accurate and prompt processing of repair orders
- Coordinate with various units within GA Telesis to obtain approvals, information required, etc. to perform your tasks
- Respond and follow up on vendors’ correspondence, expedites, quote approvals, discrepancies, repair pricing negotiations and other issues while building an intercompany relationship(s)
- Create reports and PowerPoint presentations to illustrate status, backlog, vendor scorecard, on time delivery, quality performance and any other metrics requested by management
- Be able to speak in front of groups for repair order status and other topics as required
- Be able to determine BER rates, Fair Market Value, and Average Repair pricing to properly make sound decisions on repairs
- Other duties as required
- Associate degree or work experience equivalent
- Must be proficient in Microsoft Office (advanced Excel desired)
- Must be organized and have great communications skills (oral & written)
- Must be able to work in a team environment
- 3 years of aviation experience
- Travel may be required to visit vendors (local/minimal)
- Quantum experience a plus
- Performs well under pressure
- Positive and professional demeanor
To see what #GATelesis life is like, visit LinkedIn, Instagram, Facebook
