What are the responsibilities and job description for the Teardown Customer Service Specialist position at GA Telesis?
GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries. We serve over 3,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers, and suppliers worldwide, with 31 leasing, sales, distribution, and MRO operations in 19 countries. At GA Telesis, our core business is integrated aviation solutions, and our mission is customer success.
Located in Fort Lauderdale, Florida, this position is part of our Flight Solutions Group (FSG), primarily focusing on meeting or exceeding our customers’ satisfaction. This position supports many teams within FSG, allowing sales, repairs, and the procurement team to focus on what they do best while having the Teardown Customer Service Specialist handle the administrative tasks such as processing returns, assisting with drop ships, data projects, managing airframe and/or engine teardowns and cleaning non-conformance inventory.
The ideal candidates will use their passion for customer service and excellent communication skills to support the FSG team.
Responsibilities
To see what #GATelesis life is like, visit LinkedIn, Instagram, Facebook.
Located in Fort Lauderdale, Florida, this position is part of our Flight Solutions Group (FSG), primarily focusing on meeting or exceeding our customers’ satisfaction. This position supports many teams within FSG, allowing sales, repairs, and the procurement team to focus on what they do best while having the Teardown Customer Service Specialist handle the administrative tasks such as processing returns, assisting with drop ships, data projects, managing airframe and/or engine teardowns and cleaning non-conformance inventory.
The ideal candidates will use their passion for customer service and excellent communication skills to support the FSG team.
Responsibilities
- Create and manage customer returns and reporting.
- Manage the sales exchange process to include core follow-up, customer approvals when required, and billing.
- Monitor drop ships and assist if tasks are overdue.
- Monitor and clear non-conforming products for procurement and repairs.
- Assist with teardowns including project management, reconciliations, invoice approvals, and payment.
- Create supplier/vendor performance and warranty management metrics.
- Data cleansing projects.
- 2-3 years of customer service experience
- Must be proficient in Microsoft Office
- Must be organized and have excellent communication skills (oral & written)
- Aviation experience
- Quantum ERP Software
- Process Mapping and Improvement
To see what #GATelesis life is like, visit LinkedIn, Instagram, Facebook.
