What are the responsibilities and job description for the Customer Service Coordinator position at GAC Services?
About Us :
At GAC North America, we pride ourselves on delivering exceptional service and solutions for our clients. We are a leading firm specializing in Logistics and Shipping, and we are currently seeking a dedicated and detail-oriented Customer Service Specialist to join our team and support our key accounts.
Position Overview
As a Customer Service Coordinator, you will play a crucial role in managing the logistics and documentation flow of our export / import ocean & Air shipments. Your primary responsibilities will include processing shipments, managing commercial documents, and ensuring seamless communication with our clients. If you are a proactive professional with excellent communication skills and a passion for customer service, we want to hear from you!
Qualifications :
- Excellent communication skills in English and Spanish.
- Strong background in customer service with experience in Logistics and Freight Forwarding.
- Proficiency in Microsoft Office and Logistics software
- Minimum of High School Diploma
- Understanding of Incoterms and sales experience are a plus.
Key Responsibilities :
Experience in freight, cargo, air transport, and logistics is a significant advantage. Candidates with a background in these areas will have a deeper understanding of the industry's intricacies, which can greatly enhance their ability to manage and optimize our transportation processes effectively.