What are the responsibilities and job description for the Customer Service Representative position at GAC Services?
Do you tend to be reserved and introspective? Are you highly accountable? Do you thrive in an environment that provides routine and stability? Are you single focused and dedicated to the tasks assigned to you? Do you take pride in your precision and tend to be a perfectionist? Do you prefer to manage tasks rather than people?
GAC Services is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Call center experience is helpful.
Starting Pay: $17.00-$20.00
Shift: Between 7am - 7pm, 7 days a week
Responsibilities:
- Manage large amounts of incoming calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Schedule appointments for service or sales representatives to meet with prospective customers.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Take payment information and other pertinent information such as addresses and phone numbers.
As a GAC Services Team Member, you will receive…
- Competitive Hourly Compensation
- Sick & Safe Leave
- Flexible hours
- Valuable experience
- Growth potential/opportunity for advancement within the organization
Requirements:
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Focus and determination
- Organizational skills
- Positive attitude
- Detail-oriented
- Able to accept constructive criticism and continually improve phone techniques
- Dedicated to customer service
- Ability to multi-task
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
Application Question(s):
- Are you willing to submit to a company sponsored background check and drug screen according to local laws and regulations?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $17 - $20
