What are the responsibilities and job description for the Commercial Lines Customer Service Representative position at gadbois insurance?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will excel in providing exceptional customer support, effectively communicating with clients, and managing various office tasks. This role is pivotal in ensuring customer satisfaction and maintaining positive client relationships.
Duties
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Provide accurate information regarding products and services to assist customers.
- Handle cash transactions and process payments efficiently.
- Conduct outbound calling to follow up on customer inquiries or feedback.
- Maintain detailed records of customer interactions through data entry into our systems.
- Collaborate with team members to resolve customer issues promptly.
- Assist in the development of customer service procedures and policies.
- Ensure compliance with company standards while delivering outstanding client services.
Experience
- Previous experience in a call center or customer support role is preferred.
- Proficient in office computer systems and software applications.
- Strong communication skills in English, both verbal and written.
- Experience with cash handling and financial transactions is a plus.
- Ability to work independently as well as part of a team-oriented environment.
- Familiarity with data entry processes and maintaining accurate records.
Join us as we strive to provide top-notch service to our customers while fostering a supportive work environment for our team members. Your contributions will be vital in enhancing the overall customer experience.
Job Type: Part-time
Pay: $18.00 - $24.00 per hour
Expected hours: 20 per week
Benefits:
- Flexible schedule
- Paid time off
Shift:
- Morning shift
Ability to Commute:
- Somerset, MA 02726 (Preferred)
Ability to Relocate:
- Somerset, MA 02726: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $24