What are the responsibilities and job description for the Technical Support Manager position at GAF Energy?
GAF Energy is transforming the rooftop solar industry to generate “Energy from Every Roof.” As a Standard Industries company, GAF Energy works in partnership with North America’s largest roofing and waterproofing manufacturer, GAF, offering homeowners elegant, roof-integrated solar options. The company also provides commercial tax equity funding for large-scale rooftop solar projects.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
What part will you play?
We are seeking a highly motivated and experienced Application Support Manager to lead our Application Support team. In this role, you will be responsible for overseeing the day-to-day operations of the team, ensuring the timely resolution of application issues, and driving operational excellence through process improvement and automation. This role requires a strong leader with a passion for technology, a customer-centric approach, and a proven track record in managing and mentoring a team.
What will you do?
- Manage the daily operations of the Application Support team, including ticket queue management, incident escalation, team allocation and service level agreement (SLA) adherence.
- Develop, implement, and maintain operational procedures, workflows and process improvements to optimize team efficiency and effectiveness.
- Monitor team performance, identify areas for improvement, and implement corrective actions.
- Oversee the onboarding and training of new team members.
- Champion the use of automation tools and technologies to streamline support processes.
- Analyze support trends and identify recurring issues to proactively address root causes.
- Develop and maintain knowledge base articles and documentation to empower users and reduce support requests.
- Collaborate with other teams (e.g., Development, Product Management) to resolve complex issues and improve overall application effectiveness.
- Provide guidance, coaching, and mentorship to Application Support team members.
- Build strong relationships with key stakeholders and understand their business needs.
What do we require from you?
What will make you stand out?
Job Type : Full-time
Pay : $80,000.00 - $100,000.00 per year
Benefits :
Compensation Package :
Schedule :
Ability to Relocate :
Work Location : In person
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Salary : $80,000 - $100,000
