Supervisor, Account Management

Filter Services, Inc believes that by helping maintain our customer’s filtration systems, we help them protect their most valuable assets: their people, their equipment, and their products. Our filter change-out services provide optimal air quality and return precious time back to our customers that allows them to focus on other important tasks within their facilities.

Filter Services Inc., (FSI) is a leading Master Distributor of filtration-related products, catering to diverse industries. FSI changes over 2200 filters daily at more than 4000 accounts, serving large and small industrial facilities, commercial establishments, contractors, chain accounts, hospitals, and public buildings. FSI prides itself on a distinctive market position, prioritizing individuals with outstanding communication skills and valuing personal growth for superior performance. FSI is rapidly growing and expanded into the Minneapolis, Indianapolis and St. Louis metro areas under the subsidiary, Mission Filtration.

Top performers at FSI-M demonstrate integrity, teamwork, a passion for a remarkable customer experience, and an unwavering commitment to continuous improvement.

We offer the following:

• Dynamic Team Environment: Engage and grow in a vibrant and collaborative team setting that encourages continuous learning and development.
• Work-Life Balance and Family Orientation: Be part of a company that highly values work-life balance and nurtures a family-oriented culture, promoting a fulfilling professional and personal life.
• Comprehensive Benefits Package: Access a comprehensive benefits package encompassing medical, dental, disability and life insurance coverage, prioritizing your health and security.
• Secure Financial Future: Participate in our safe harbor 401k retirement plan, an opportunity to save for the future and build financial stability.

SUMMARY

The Supervisor, Account Management position is based in our Des Plaines headquarters and is responsible for managing the Account Management team to ensure customer satisfaction, revenue growth, and team performance. This role will focus on developing team members, managing workflows, and implementing strategies to achieve department goals. The Supervisor will work closely with the Director of Account Management and the sales department to align team efforts with company objectives.

RESPONSIBILITIES

• Supervise and mentor the Account Management team with a focus on our Account Manager I staff, including training, development, and performance evaluations.
• Manage daily operations of the Account Management team to ensure timely and accurate customer communication.
• Monitor key performance indicators (KPIs) and ensure team members meet or exceed established goals.
• Oversee customer accounts to ensure retention, growth, and satisfaction.
• Collaborate with Territory Sales Managers and other departments to ensure a seamless customer experience.
• Conduct regular team meetings to discuss goals, challenges, and opportunities for improvement.
• Address escalated customer issues and work with internal teams to resolve problems promptly.
• Assign and prioritize tasks to team members based on workload and company objectives.
• Develop and implement strategies to improve customer engagement, upselling opportunities, and revenue growth.
• Facilitate onboarding and training for new Account Managers.
• Track team performance through scorecards, KPIs, and reporting tools, providing feedback and coaching as needed.
• Collaborate with senior leadership to identify areas for process improvement and implement solutions.
• Ensure accurate CRM usage and reporting by the team.
• Lead by example, maintaining strong customer relationships and delivering exceptional service.
• Manage key accounts closely acting as/partnering with Senior Account Managers consisting of the top 5% of customers across the organization
• Assume the responsibilities of the Senior Account Manager when vacant to ensure seamless continuity of client account management in the territory.
• Promote teamwork and positive group dynamics.

QUALIFICATIONS

• 4-year degree, or relevant experience in customer service, sales, or business development.
• 2 years of experience in a supervisory or team leadership role.
• Proven sales expertise with a history of meeting targets through team coaching and training.
• Successful execution of a sales process leading to measurable results
• Strong knowledge of customer service and sales principles and practices.
• CRM Experience (NetSuite, Salesforce, Oracle, Dynamics, etc).
• Microsoft Office intermediate proficiency (Word, Excel, PowerPoint).
• Superior communication skills - including verbal, written, and presentation.
• Proven ability to lead, mentor, and develop team members.
• Strong problem-solving and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced work environment.
• Initiative, stress tolerance, and a results-driven mindset.