International Operations Coordinator

Company: Gaia, Inc.

Position: International Digital Operations Coordinator

Department: Digital Operations

MUST APPLY at https://www.gaia.com/careers/international-operations-coordinator

Gaia (www.gaia.com), the world’s largest subscription video-on-demand provider of transformational media, is seeking a full-time International Operations Coordinator to join its Digital Operations team in Louisville, Colorado. This role requires exceptional organizational skills, the ability to track multiple projects, and a keen eye for quality control in the localization process of international content.

At Gaia, soft skills are key to success. We seek candidates with strong interpersonal abilities – effective communication, teamwork, prioritization, and problem solving – who can adapt to change, manage conflicts with empathy, and collaborate well with diverse teams. While technical skills matter, we highly value those who build positive relationships, contribute to a supportive culture, and approach challenges with a solution-oriented mindset. If this sounds like you, you’ll thrive in our dynamic environment.

Localization Coordination

• Coordinate the localization process for Spanish, French, and German content.
• Develop a comprehensive understanding of the full lifecycle of subtitled and dubbed media assets.
• Prepare materials for localization, including video files, audio stems, and caption files.
• Utilize Airtable to manage subtitle and dubbing records, ensuring efficient asset tracking.
• Facilitate the distribution of assets to vendors, contractors, and internal teams.
• Initiate AI-generated metadata translations and ensure readiness for quality control processes.
• Track deliverables closely to meet deadlines and communicate any delays effectively.
• Assist in launching additional languages as needed.

Quality Control & Asset Management

• Manage the intake process for scripts, audio, and subtitles, ensuring all materials meet internal quality control (QC) standards.
• Oversee the QC process, addressing file failures, revisions, and approvals with vendors and internal teams.
• Ensure timely creation and translation of cue sheets before layback.
• Coordinate layback and animation requests with Post-Production and Creative Services, aligning with publishing schedules.
• Verify that final asset deliverables adhere to required specifications and prepare them for archiving in the Digital Asset Management (DAM) system.
• Maintain meticulous tracking of all statuses, deadlines, and publish dates.
• Support closed captioning operations as needed.

Qualifications

• Exceptional attention to detail with a strong commitment to process and accuracy.
• Highly organized, with the ability to manage multiple projects and deadlines simultaneously.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Trustworthy, team-oriented, and eager to learn in a fast-moving environment.
• Strong problem-solving skills with a proactive approach to challenges.
• Understanding of media formats and metadata is a plus.
• Awareness of cultural nuances and sensitivities.
• US citizenship or US residency with an existing work permit is required
• Non-smoker
• Must be available to work on our campus in Louisville, CO. This is not a remote role.

Preferred Qualifications

• Affinity for Gaia’s content is required; existing Gaia subscribers preferred.
• Bachelor’s degree or equivalent work experience in media.
• Prior localization experience preferred.
• Experience with Agile-based project management (Scrum/Kanban) is a plus.
• Experience with Airtable or similar relational databases is a plus.
• Full fluency in English is required; fluency in French, German, or Spanish is preferred.