What are the responsibilities and job description for the Member Care Coordinator position at Gaia?
Our Story
Remaking the way we make families.
Gaia is bringing value-based care to fertility. We focus on improving outcomes for our members through better care and end-to-end support, and believe they should only pay us if successful. We take on the risk so that our clinic partners get paid regardless of outcomes.
Our founder, Nader AlSalim, experienced the challenges of IVF firsthand as he and his wife went through 5 rounds of treatment to conceive their son. He created Gaia to give others the experience he wished he'd had. Today, a Gaia baby is born every 2.6 days, and with an NPS above 80, our Members feel taken care of at every step of their journey.
Our Company Values
Because we're building in an extraordinarily complex space, we need to be unapologetically demanding and single-minded in the pursuit of our goals, while going out of our way to support people. Four values drive everything we do at Gaia :
Them, not you : Do right by our members, be kind, and take one for the team.
Drive or get out of the way : Identify problems, take initiative, and step out of your lane.
When in doubt, be brave : It's the only way to bring about change.
Be extraordinary at what you do : Pursue your craft with excellence and seriousness.
Our vision
What sets Gaia apart is our commitment to our mission : ensuring that everyone that wants to have a child should at least have a chance to try. The company's founder, Nader AlSalim, realised how challenging the IVF process could be after he and his wife went through IVF treatment to build their family. Today, Gaia helps people with more than financing and protection : Members get 6 sessions of complementary counselling, the opportunity to talk to an independent embryologist, support groups, and in-person and online Member events.
The role
Our Patient Advocate may sit within the wider marketing team, but it is a Sales role at its core. The Patient Advocate will play a key role in how we acquire prospects and convert them to Members. You'll work closely with our existing Member and Operations teams which are spread across US and UK. This role is for candidates based in ET timezone.
What you will own
- Manage the sales pipeline and act as their main point of contact throughout their journey, from Gaia Prospect to Gaia Member
- Feedback learnings and insight from prospect communication to develop our product offering
- Act as a point of contact for clinic staff at your assigned clinic
What you'll be responsible for
You'll be a great candidate for this role if you
Salary and Benefits
Here at Gaia, our employees are the foundation of our success. We believe it's super important that you are happy, healthy, and motivated.
As such, on top of a competitive market bench-marked salary, we offer private healthcare, fertility support and other benefits.
On top of this, we offer all employees a set up budget when they join and a personal development budget each year to build upon your skills. We're working hard on our reward and recognition framework to make sure that those who are excelling above and beyond get what they deserve.
Diversity and Inclusion
At Gaia, we believe diverse and inclusive teams make better products, more successful businesses and help us to be better people.
Gaia counts 38 employees spanning 10 different nationalities. Gaia's board of directors is composed of founder Nader AlSalim and 2 women - from Kindred Capital, Leila Zegna and from Atomico, Terese Hougaard. Women are also well represented at the company's C-suite level (COO, CMO, Chief of Staff) and within Gaia's data and engineering team, a traditionally male dominated field.
We strive to create an organization that welcomes people and does not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.
If you're eager for a challenge, want to hit the ground running and you're ready to make an impact on other people's lives, apply! We aim to respond to all applicants within 1-2 weeks. There is no deadline for the application, the role will be live until filled.
