What are the responsibilities and job description for the Help Desk Support Associate position at Gainwell Technologies LLC?
A company is looking for a Help Desk Support Associate - Remote.Key ResponsibilitiesProvide knowledgeable responses to basic client questions and escalate complex cases as neededResolve client problems, update account history, and follow up to confirm resolutionCollaborate with team members and recommend changes to improve inquiry processing efficiencyRequired Qualifications2 or more years of customer service experience in any industryKnowledge of basic help desk software, computer software, and Microsoft Office applicationsAbility to understand team roles and consult appropriate stakeholders for issue resolution
