What are the responsibilities and job description for the Incident Management Specialist position at Gainwell Technologies LLC?
A company is looking for an Incident & Problem Management professional.Key ResponsibilitiesPlan and coordinate activities for the Incident and Problem management processDrive efficiency and effectiveness of the incident management process and produce management informationCoordinate the resolution of incidents and manage communication regarding incidents to the businessRequired QualificationsTwo years of professional experience in incident managementAbility to work unconventional shifts, including weekendsParticipation in an on-call rotation for support outside business hoursWorking knowledge of IT Service Management tools (ServiceNow)Broad technology understanding across Distributed Systems, Storage, and Networks
