IT Helpdesk Support Supervisor

Description

IT Helpdesk Support Supervisor

Full Time

Bronx, NY

If you are a forward-thinker interested in fostering a dynamic and supportive environment, then keep reading! We are searching for a result-oriented IT Support Specialist to join GAL Manufacturing Team at Vantage Elevation.

About Us

Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. Vantage group employs over 1000 staff in multiple locations across the United States, Canada, and United Kingdom.

Requirements

We are searching for a candidate with:

• At least 5 years of prior experience as an IT professional.
• Supervision and ensuring the SLA compliance
• Bachelors’ s Degree in Information technology or a related field
• Support and lead the team by helping the IT support manager to manage the helpdesk team managing the helpdesk support queue.
• Detail-oriented, pragmatic, multi-taskers with excellent internal customer service and communication skills will be particularly attracted to this challenging and rewarding position.

• Windows 10, and 11 OS experience.
• Knowledge of Office 365 applications.
• Knowledge of Microsoft Terminal Services / Remote Desktop Services
• Windows Desktop configuration and software installation
• Basic networking troubleshooting.
• Preferred knowledge of voice over IP and phone systems.
• Must have excellent analytical and problem-solving skills.
• Preferred Windows Server 2016

• Knowledge of Active Directory, DHCP, DNS and Azure AD.
• Able to perform job responsibilities and projects with minimal supervision.
• Excellent documentation, communication, and customer service skills.
• Detail-oriented, pragmatic, multi-taskers with excellent internal customer service and communication skills will be particularly attracted to this challenging and rewarding position.

Duties and Responsibilities

A typical day may include: 

• Supervises the day-to-day operations of a technical help desk.
• Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions.
• Trains team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards.
• Respond to requests and solve all problems in compliance with the GAL support SLA.
• Supports the day-to-day operations of the users.
• Manage new user onboarding including the procurement and setup of hardware, user account, email setup and user training.

• Provide levels 1-2 support to all users in our Quincy office and remote offices users when needed.
• Maintain, analyze, troubleshoot, and repair computer systems, hardware and peripherals.
• Maintain and create users in current phone systems.
• Manage the departing user process including user account retirement, data transition, and hardware reallocation.
• Create and deploy images to new computers.
• Ensure all workstations and laptops are kept up to date with security updates, anti-virus, anti-malware, and firewall protection.
• Manage print servers and print queues.
• Maintain end-user device inventory.
• Maintain Help Desk and Ticketing Systems.
• Keep customers up to date on the status of their requests.
• Network cabling installation, rewiring and troubleshooting.
• Direct unresolved issues to the next level of support personnel.
• Contributes to the development of processes and procedures.
• Typically reports to a manager or head of the local unit/department.

Benefits of Working with Us

• Salary for New York City Based Applicants: $90,000.00 - $110,000.00 (actual compensation will be determined based on experience, location, and in keeping with local legislation)
• Medical/Dental/Vision/Life Insurance
• HSA
• 401(K)/ Company Match/ Non-Elective
• Commuter Benefits (NYC)
• Generous Paid Time Off (PTO)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Plum Benefits
• … and more!

Position Details

• This position is full-time on-site, 5 days a week, with some flexibility as needed.
• Day shifts, generally 8:00 AM – 4:30 PM
• Based in Bronx, New York

Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Like What You Read?

If you’re excited by the prospect of working at the forefront of engineering technology with a world-class employer that values your ambition, problem-solving abilities, and employee-oriented mindset then we invite you to apply.

#LI-GAL
#LI-CR1

Qualifications

Salary : $90,000 - $110,000