Power Platform Consultant

Job Title: Power Platform Consultant

Location: Calgary, Canada/Seattle, WA (On-site)

Duration: Long term

Key Responsibilities:

• Monitor and evaluate team performance, provide coaching, mentoring, and technical training.
• Conduct thorough case reviews to ensure effective resolution of complex technical issues.
• Act as an escalation point for engineers, facilitating the progression of cases.
• Drive case triage meetings to enhance knowledge sharing and optimize solutions.
• Provide actionable feedback to Service Delivery Managers, Subject Matter Experts, and Technical Managers.
• Collaborate with cross-functional teams to resolve customer issues efficiently.
• Engage with escalation and product teams to resolve critical and complex issues.
• Manage the swarming process, ensuring appropriate resources are available for issue resolution.
• Contribute to troubleshooting guides and readiness content to improve operational efficiency.
• Identify and report product bugs to relevant teams.
• Develop new troubleshooting materials and refine existing workflows.
• Analyze case trends to suggest process improvements.

Required Skills & Qualifications:

• Power Platform Expertise: Mastery in building and customizing applications using Power Apps (Canvas, Model-driven, and Portals).
• Power Virtual Agents: Experience in developing conversational AI solutions and integrating with Dynamics 365 CE, Microsoft Teams, and third-party applications. Knowledge of SSO.
• Common Data Service (CDS): Strong understanding of entity creation, relationships, and using CDS as a data source.
• Customization & Configuration: Experience in UI customization, business rules, forms, and views to meet business needs.
• Integration Services: Proficiency in integrating Power Platform with external systems using connectors, APIs, and data gateways.
• Custom Development: Knowledge of extending Power Platform capabilities using custom connectors, plugins, JavaScript, and Azure Functions.
• Security & Compliance: Experience in implementing security measures, managing roles/permissions, and ensuring compliance.
• Environment & Release Management: Skills in managing Power Platform environments, version control, and DevOps practices.
• Power Automate: Proficiency in creating and managing automated workflows, including handling Custom Connectors and On-Premises Data Gateways.
• Power Automate for Desktop: Experience in desktop workflow automation, installation, and machine configuration.
• CRM Experience: Minimum 2 years of hands-on experience with CRM systems such as Dynamics, SAP, Salesforce, and PeopleSoft.
• Technical Skills: Experience in SaaS product support, web frontend development, and QA. Familiarity with C#, Python, SQL Server, and Oracle.
• Communication & Collaboration: Excellent verbal, written, and listening skills, along with strong interpersonal and team collaboration abilities.
• Problem-Solving & Troubleshooting: Logical thinking with the ability to use available tools and resources effectively.
• Adaptability & Continuous Learning: Passion for technology, customer experience, and professional development.
• Shift Flexibility: Ability to work different shifts outside of standard business hours, including weekends.