Power Platform Consultant

Job Title: Power Platform Consultant

Location: Seattle, WA (On-site)

Duration: Long term

Key Responsibilities:

• Monitor and evaluate team performance, provide coaching, mentoring, and technical training.
• Conduct thorough case reviews to ensure effective resolution of complex technical issues.
• Act as an escalation point for engineers, facilitating the progression of cases.
• Drive case triage meetings to enhance knowledge sharing and optimize solutions.
• Provide actionable feedback to Service Delivery Managers, Subject Matter Experts, and Technical Managers.
• Collaborate with cross-functional teams to resolve customer issues efficiently.
• Engage with escalation and product teams to resolve critical and complex issues.
• Manage the swarming process, ensuring appropriate resources are available for issue resolution.
• Contribute to troubleshooting guides and readiness content to improve operational efficiency.
• Identify and report product bugs to relevant teams.
• Develop new troubleshooting materials and refine existing workflows.
• Analyze case trends to suggest process improvements.

Required Skills & Qualifications:

• Power Platform Expertise: Mastery in building and customizing applications using Power Apps (Canvas, Model-driven, and Portals).
• Power Virtual Agents: Experience in developing conversational AI solutions and integrating with Dynamics 365 CE, Microsoft Teams, and third-party applications. Knowledge of SSO.
• Common Data Service (CDS): Strong understanding of entity creation, relationships, and using CDS as a data source.
• Customization & Configuration: Experience in UI customization, business rules, forms, and views to meet business needs.
• Integration Services: Proficiency in integrating Power Platform with external systems using connectors, APIs, and data gateways.
• Custom Development: Knowledge of extending Power Platform capabilities using custom connectors, plugins, JavaScript, and Azure Functions.
• Security & Compliance: Experience in implementing security measures, managing roles/permissions, and ensuring compliance.
• Environment & Release Management: Skills in managing Power Platform environments, version control, and DevOps practices.
• Power Automate: Proficiency in creating and managing automated workflows, including handling Custom Connectors and On-Premises Data Gateways.
• Power Automate for Desktop: Experience in desktop workflow automation, installation, and machine configuration.
• CRM Experience: Minimum 2 years of hands-on experience with CRM systems such as Dynamics, SAP, Salesforce, and PeopleSoft.
• Technical Skills: Experience in SaaS product support, web frontend development, and QA. Familiarity with C#, Python, SQL Server, and Oracle.
• Communication & Collaboration: Excellent verbal, written, and listening skills, along with strong interpersonal and team collaboration abilities.
• Problem-Solving & Troubleshooting: Logical thinking with the ability to use available tools and resources effectively.
• Adaptability & Continuous Learning: Passion for technology, customer experience, and professional development.
• Shift Flexibility: Ability to work different shifts outside of standard business hours, including weekends.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.