Voice Engineer

What You Will Do

• Develop and deploy voice communication systems, including VoIP, PBX, and other telephony solutions, ensuring seamless integration with existing infrastructure.
• Monitor and maintain voice systems to ensure optimal performance, reliability, and security.
• Utilize IPC engineering experience to manage and optimize voice communication platforms.
• Oversee relationships with carriers, manage Hoot and Holler services, and ensure efficient voice recording solutions.
• Coordinate the development, deployment, and decommissioning of voice-related products, ensuring timely updates and adherence to version control protocols.
• Implement and manage patching schedules, maintain version control, and ensure compliance with industry standards and regulations.
• Work closely with IT, network, and security teams to align voice systems with organizational goals and security policies.
• Maintain comprehensive documentation of configurations, processes, and procedures related to voice systems.

Skills and Experience You Will Need

Required:

• Minimum of 5 years of experience in IPC engineering and voice communication systems.
• Proficiency in managing carrier services, Hoot and Holler systems, and voice recording technologies.
• Strong understanding of VoIP protocols, SIP, RTP, and related technologies.
• Experience with product life cycle management, patching processes, and version control systems.
• Excellent problem-solving skills and the ability to troubleshoot complex voice communication issues.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.

Desired:

• Relevant certifications (e.g., CCNP, CCVP).

Education:

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.

Who We Are

GalaxE, now Endava, is a professional IT services firm that specializes in platform-driven solutions and the use of automation to achieve enterprise business transformation and mission-critical change for some of the largest companies in the world. Using our proprietary solution set, GxFource®, we apply machine learning techniques and predictive analytics tools as part of a broad artificial intelligence strategy that provides effective impact and data-driven business transformation. 

Since its founding, GalaxE has been dedicated to advancing the benefits of technology. Recently, we have joined forces with Endava, to offer our employees global exposure and enhanced opportunities. As we continue that legacy and look to the future, a focus on business enablement through agile, cost-efficient, and effective integration of people, process, and technology anchors our success. We revolutionize change in the costs of doing business that transform companies and their ability to leap beyond the competition.

We value people and are committed to diversity and inclusion where our employees are made to feel comfortable and are encouraged to be authentic.

We are always looking for passionate, entrepreneurial-minded innovators and disrupters; game-changers that take ownership of the work they produce and bring it each and every day. Working with like-minded team members you will get a chance to discover, develop, and use cutting-edge technologies to transform the way we deliver creative business solutions.

Sound like you? Join us and find out for yourself what it means for you, and your career, to be part of the GalaxE team. Let’s build something, together.

*Equal Opportunity Employer/Veterans/Disabled

** Pay is based on several factors including market location and may vary depending on actual job-related knowledge, skills, and experience.

Physical Requirements:

• Prolonged periods of remaining stationary at a desk and working on a computer
• Must be able to lift to 15 lbs., as needed
• Must be able to work on-site (corporate/client offices), as needed (not applicable for 100% remote roles)
• Occasionally required to bend, kneel, crouch, and reach overhead.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment. 
• Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.

Employees must be able to perform the physical requirements of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.

For more information, please visit https://info.endava.com/galaxe-has-joined-endava