What are the responsibilities and job description for the Inside Sales/Customer Service Representative position at Galaxy Electronics Associates Inc?
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
Join our team as an Inside Sales/Customer Service Representative for a leading printed circuit board manufacturing company. Responsibilities include managing customer inquiries, providing product information, processing orders, and ensuring client satisfaction. Strong communication skills, a customer-centric approach, and familiarity with PCB industry practices are key. If you're passionate about sales and customer service excellence, apply now to be part of our dynamic team!
Responsibilities
- Receive inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
