What are the responsibilities and job description for the Inside SalesCustomer Service Representative position at Galaxy Electronics Associates Inc?
Benefits / Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job Summary
Join our team as an Inside Sales / Customer Service Representative for a leading printed circuit board manufacturing company. Responsibilities include managing customer inquiries, providing product information, processing orders, and ensuring client satisfaction. Strong communication skills, a customer-centric approach, and familiarity with PCB industry practices are key. If you're passionate about sales and customer service excellence, apply now to be part of our dynamic team!
Responsibilities
Receive inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma / GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
