What are the responsibilities and job description for the Sales Account Support Specialist position at Galaxy Gaming?
About Galaxy Gaming
Galaxy Gaming is an innovative, customer-focused omnichannel table games expert. Our team proudly represents world-famous table games and side bets, with over 20 years of iGaming experience, proven-performing technology and solutions, industry-leading service levels, and much more on the horizon. Join the Galaxy!
Position Overview
This role is responsible for administering all sales operations, including but not limited to contracts, opportunities, and revenue for pipeline and budget, and maintaining processes and procedures to help the entire sales process flow efficiently and effectively. The position is based in the Las Vegas office.
Responsibilities:
- Generate and track sales agreements
- Initiate and track billing to ensure Accounting has current information
- Manage the client record in NetSuite, ensuring it is always up to date with reliable information
- Ensure the Sales team has the information needed to do their job by working with other departments to ensure data is available (licensing and product information, support and service information, etc.)
- Own and manage sales orders and agreements, in relation to expiry and renewals, and ensure client footprints are kept up to date
- Support the Accounting team with the compiling of billing reports, billing queries, and the payment of invoices
- Collect, analyze data, and generate Sales reports for the Sales team and Sr. Leadership
- Assist with closing and month-end reporting
- Implement and manage the needs of Sales to ensure processes and procedures are in place
- Manage and coordinate all processes with NetSuite
- Other duties as assigned
Required Knowledge/Skills/Job Qualifications:
- Must demonstrate excellent written and verbal communication skills
- Demonstrated ability to interface and build relationships with multiple levels of management
- Ability to listen and ask questions
- Ability to provide a high level of customer service
- Strong analytical and problem-solving skills
- Must be detail-oriented in a fast-paced environment
- Strong organizational skills with excellent project management and time management skills
- Ability to work independently and be self-motivated
- Proactive and works well under pressure
- Advanced proficiency in Microsoft Office Excel required
- Familiarity with CRM systems, especially NetSuite
- Must be willing and able to develop a good understanding of casino table games
Education/Experience:
- BA/BS degree preferred, or any combination of education and experience, which would be an equivalent background
- Gaming industry knowledge, particularly casino table games preferred
Physical Requirements
- Must be able to remain in a stationary position for extended periods of time
- Must occasionally move about inside the office to access office machinery, etc.
Galaxy Gaming is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, sex, age, national origin, religion, gender identity, sexual orientation, protected veteran status, basis of disability, or any other federal, state, or local protected class.
