Demand Manager

The demand managers are split into Project work and Service work. This position is apart of the Service Team.

As a demand manager you are responsible for the demand intake with the specific business entity. Assessing the new requests and vulnerabilites. Gathering information around the requests and supporting the internal Service Owner on execution of the specific demand. From there you will monitor and follow the service through implementation.

Apart of the service team you would be dealing with requests like bulk purchases(laptops, software licensing, anything IT Services related).

Service Requests come through ServiceNow

Looking for Demand Management exp

Looking for IT Service Demand Management

Infrastructure delivery

Enterprise support exp

ITIL is a nice to have

Cloud computing is a nice to have

Senior Demand Manager
The Senior Demand Manager is responsible to manage all internal and customer-driven demand processes. This is a critical role that provides strategic oversight to ensure adherence to established processes and service delivery alignment, while striving for high levels of customer satisfaction. The Demand Manager regularly interfaces with end-customers and stakeholders to define request scope, assess architectural and service impacts, provide status updates, and address escalations.
This role offers the opportunity to make a significant impact on operational efficiency and customer satisfaction within a dynamic and fast-paced environment.
Core Responsibilities:

• Demand Ownership: Act as the single point of contact for all customer and internal demand requests. This includes alignment of request scope, identification of Service Owners, facilitation of sizing / estimation, confirmation of architectural and service impacts, continuous communication, and leadership escalation as necessary.
• Process Enhancement & Operational Efficiency: Design, implement, and refine demand processes to improve efficiency and effectiveness as well as to enhance controls to mitigate risk.
• Pipeline and Financial Integration: Collaborate with finance and account management to align on required financial data to ensure projects are setup correctly in downstream systems to enable billing and cost management.
• Risk Management: Anticipate challenges, proactively manage stakeholder expectations, and communicate risks clearly.
• Metrics and Reporting: Define and manage key performance indicators (KPIs) and dashboards for both internal and customer-facing audiences. Monitor and ensure adherence to service-level agreements (SLAs) and delivery targets.
• Stakeholder Support: Partner with Account Management, the Enterprise Project Management Office (EPMO), Service Owners, and other key stakeholders to drive demand lifecycle forward.
• Executive Engagement: Interface seamlessly with executive leadership and other senior leaders across the organization.
• Relationship Building: Cultivate trusted relationships with stakeholders across all levels, influencing decisions and driving action.
• Audit and Governance: Support response to internal audit request and address corrective actions for any control exceptions identified. Ensure ongoing alignment to established process governance and controls including facilitation of required governance reviews and approvals.

Qualifications:

• 5 years of experience in technology demand or portfolio management and 3-5 years in people management.
• Proven ability to collaborate effectively with cross-functional teams across all organizational levels, and to deliver exceptional customer service.
• Persuasive communicator with demonstrated ability to establish credibility with diverse stakeholders. Exceptional written and verbal communication skills.
• Strong understanding of financial planning and demand forecasting.
• Expertise in organizational planning, project management, and process optimization.
• Strategic thinker capable of understanding the "big picture while maintaining a focus on details.
• Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Highly organized, adaptable, and willing to "roll up your sleeves to achieve results