FD Agent

Description

We are seeking a friendly, professional, and customer-focused Front Desk Agent to join our team at Park Inn Santa Clara. As the first point of contact for guests, you will play a critical role in providing exceptional service and ensuring a memorable guest experience. The ideal candidate will have excellent communication skills, a proactive attitude, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Welcome and greet guests warmly upon arrival and provide a seamless check-in and check-out experience.
• Manage guest reservations, cancellations, and modifications efficiently using the property management system.
• Answer phone calls and respond to guest inquiries regarding room availability, rates, hotel services, and local attractions.
• Address and resolve guest complaints or concerns promptly and professionally.
• Coordinate with housekeeping and maintenance teams to ensure guest requests and room readiness.
• Handle payment transactions, including cash, credit cards, and other payment methods, accurately and securely.
• Maintain up-to-date knowledge of hotel policies, promotions, and events.
• Assist with concierge services, such as booking tours, transportation, or restaurant reservations.
• Uphold security protocols and ensure a safe and welcoming environment for all guests.
• Perform other administrative and operational tasks as needed.

Qualifications

Requirements:

• High school diploma or equivalent.

• Part time-especially for Weekends.

• Proven experience as a Front Desk Agent, receptionist, or in a similar role in the hospitality industry. (Min 1 year exp)

• Proficient in using property management systems.

• Excellent interpersonal, verbal, and written communication/Math skills.

• Strong problem-solving abilities and attention to detail.

• Ability to handle multiple tasks simultaneously and work under pressure.

• Professional appearance and demeanor.

Salary : $18