What are the responsibilities and job description for the Guest Service Representative position at Galaxy Restaurant?
Job Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience throughout their stay. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries and concerns effectively.
Responsibilities
- Welcome guests upon arrival and assist with seating our guests for an exceptional dining experience.
- Manage guest reservations, including modifications and cancellations, while maintaining accurate records in our reservation application.
- Provide information about restaurant amenities, services, local attractions, and events to enhance the guest experience.
- Address guest inquiries and resolve issues promptly to ensure satisfaction.
- Collaborate with other departments to fulfill guest requests and maintain high standards of service.
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Experience
- Previous experience in front desk operations or guest services within the hospitality industry is preferred.
- Familiarity with restaurant software is a plus.
- Strong customer service skills with an emphasis on guest relations and satisfaction.
- Bilingual candidates are encouraged to apply to enhance communication with diverse guests.
- A background in hospitality management or related fields is beneficial but not mandatory.
Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Health insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
Work Location: In person
Salary : $13 - $15
