What are the responsibilities and job description for the Strategic Account Manager (Midwest) position at Galderma?
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Job Title: Strategic Account Manager
Location: Chicago, IL (Midwest)
Career Stream Tasks
• Implement Key Account & Client Management plans and processes to retain and strengthen client relationships.
• Implement and execute high-quality customer service and issue resolution in order to retain current clients
• Implement and execute Client engagement activities, including identifying client business requirements and preparing proposals and quotations
• Contributes to the development and administration of all processes related to Key Account & Client Management programs and policies to retain and expand current customer relationships
• Collaborate on industry-specific relationship management activities and enabling the orchestration of customer-facing roles
Differentiator
- Professional who applies advanced knowledge typically obtained through advanced education and work experience
- Manages advanced projects and owns processes in a particular area, working independently with limited supervision from manager
- Contributes to process design and improvement
- Impacts own area work but work product may impact peers in other areas.
- Problems faced are difficult and sometimes complex. Problems are resolved by identification of
solutions requiring detailed and specialized knowledge of the job
- Typically Reports to M3/M4
- Represents the level at which career may stabilize for many years
Management Responsibility
- Individual contributor in a specific area/discipline who may manage employees (rarely)
- May review the work and supervise other junior employees and validate peer's work
Stakeholders
- May convince others to accept new concepts, practices, and approaches
- Prepares presentations and concepts to be presented to the functional community or leadership team
- Build strong, trusting cross-functional relationships with Galderma managers
- Understand customer and key stakeholders interests and concerns and guide and provide solutions to customers and key stakeholders
- Provide technical guidance to line managers and employees
Experience Level
5-8 years
Education Level
Bachelor’s Degree or equivalent experience/qualification
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Job Title: Strategic Account Manager
Location: Chicago, IL (Midwest)
Career Stream Tasks
• Implement Key Account & Client Management plans and processes to retain and strengthen client relationships.
• Implement and execute high-quality customer service and issue resolution in order to retain current clients
• Implement and execute Client engagement activities, including identifying client business requirements and preparing proposals and quotations
• Contributes to the development and administration of all processes related to Key Account & Client Management programs and policies to retain and expand current customer relationships
• Collaborate on industry-specific relationship management activities and enabling the orchestration of customer-facing roles
Differentiator
- Professional who applies advanced knowledge typically obtained through advanced education and work experience
- Manages advanced projects and owns processes in a particular area, working independently with limited supervision from manager
- Contributes to process design and improvement
- Impacts own area work but work product may impact peers in other areas.
- Problems faced are difficult and sometimes complex. Problems are resolved by identification of
solutions requiring detailed and specialized knowledge of the job
- Typically Reports to M3/M4
- Represents the level at which career may stabilize for many years
Management Responsibility
- Individual contributor in a specific area/discipline who may manage employees (rarely)
- May review the work and supervise other junior employees and validate peer's work
Stakeholders
- May convince others to accept new concepts, practices, and approaches
- Prepares presentations and concepts to be presented to the functional community or leadership team
- Build strong, trusting cross-functional relationships with Galderma managers
- Understand customer and key stakeholders interests and concerns and guide and provide solutions to customers and key stakeholders
- Provide technical guidance to line managers and employees
Experience Level
5-8 years
Education Level
Bachelor’s Degree or equivalent experience/qualification
