What are the responsibilities and job description for the Assistant Condo Relations Manager position at Gale Hotels?
SUMMARY:
The Assistant Condo Relations Manager is responsible for assisting the Condo Relation Manager in taking care of daily duties such as collecting and organizing owner documents, updating reports and our owner relations portal, assure a prompt response to owners needs, while providing the highest level of service to our owner and guests following our corporate and hotel standards.
RESPONSIBILITIES:
- Acquire a full understanding of the RMA (Rental management agreement) document.
- Handle owner/unit reservation requests in a quick, accurate, and efficient manner as instructed by manager.
- Assist in maintaining an efficient system of communication between the Owner Relations Department and other hotel departments with particular attention to guest satisfaction.
- Assist in conducting routine audits to detect owners who are non-compliant with the rental policy and follow up as needed.
- Keep a clear and updated record of all new and current owners for scheduled communications.
- Use the sales management system to manage RMA business, including generating/preparing reports, entering business, blocking space, and building accounts. Review Monthly Owner Revenue Reports and statements.
- Perform other duties as requested by management.
QUALIFICATIONS:
- Minimum 2 years combined experience in a hotel/condo property of similar size and quality, preferred.
- Customer service experience preferred.
- Must be highly organized and results-oriented, with the ability to be flexible and work well under pressure in a fast-paced, changing environment.
- Ability to work a varied schedule that may include evenings, nights, holidays, and weekends if necessary.
- Possess effective communication skills, and a clear understanding of guest service in a hotel environment
EDUCATION:
- Bachelors degree in hospitality or equivalent, preferred.
LANGUAGE SKILLS:
- Excellent verbal and written communication skills in English and Spanish a must.
REASONING ABILITY:
- Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners.
- Ability to work well under pressure and respond quickly and effectively to emergencies.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.
The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary.
