What are the responsibilities and job description for the Food Runner position at Gale Hotels?
SUMMARY:
The Food Runner is primarily responsible for delivering food orders from the kitchen to customers tables rapidly and accurately. It is this person who will maintain the cleanliness of the expo line, organization of order tickets, and communicate effectively with the team.
RESPONSIBILITIES:
- Delivering food orders from the kitchen to customers tables rapidly and accurately.
- Acting as the point of contact between Front of the House and Back of the House staff.
- Communicating food orders to chefs, paying attention to priorities (e.g. food allergies).
- Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils, and napkins.
- Ensure food is served by safety standards (e.g. proper temperature).
- Check in with customers and take additional orders or refill water, as needed.
- Remove dirty dishes and utensils.
- Uphold sanitation and food safety principles.
- Check in with customers to ensure their experience is satisfactory.
- Relay reports of customer satisfaction to the management and relevant parties.
- Handle different requests from customers always with a positive attitude.
QUALIFICATIONS:
- Minimum 1 year of experience as a Busser, Food Runner, or other entry-level role in a restaurant.
- Flexibility to work in shifts, including weekends, evenings, and holidays.
- Understanding of hygiene and food safety rules.
- Physical ability and stamina to carry heavy trays and stand for long hours.
- Friendly, responsible, and punctual.
- Customer Services oriented.
- Excellent communication skills.
- Ability to multi-task.
- Attention to detail, cleanliness, and safety.
EDUCATION:
- High School degree, GED or Equivalent.
LANGUAGE SKILLS:
- Excellent verbal communication skills in English and Spanish (preferred).
REASONING ABILITY:
- Excellent verbal communication skills, with the ability to interact effectively with guests, associates, and external partners.
- Ability to work well under pressure and respond quickly and effectively to emergencies.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to be mobile for prolonged periods of time.
- Able to lift up to 15 pounds at times.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.
