Group Sales Manager

SUMMARY:

Responsible for driving group room nights and related revenues by penetrating and growing your market and territory. Manage accounts to achieve guest satisfaction and solicit past and new business to ensure all revenue goals are achieved or exceeded.

RESPONSIBILITIES:

• Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.
• Work with the Director of Sales, the Director of Revenue and the General Manager to develop the sales and pricing strategies.
• Respond to inquiries in a timely manner from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc.
• Maximize revenue through intuitive negotiation and selling of all rooms and F&B of the hotel, both orally and in written form to previous, existing and potential clients.
• Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts.
• Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.
• Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required.
• Attend trade shows, community events and industry meetings.
• Advanced knowledge of market trends, competition and key customers of the hotel.
• Implement marketing strategies necessary for attracting clients while maintaining a clear understanding of hotel policies and ensure compliance.

QUALIFICATIONS:

• Associate or bachelor’s degree in hospitality or related industry preferred.
• 3 years of past hotel group sales experience preferred.
• Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi, Ivvy or similar hotel selling software.
• Excellent written and verbal communication skills.
• Ability to work effectively under time constraints and deadlines.
• A successful candidate will be comfortable in a high-energy, service-oriented environment and be able to manage multiple functions and priorities.

LANGUAGE SKILLS:

• Excellent verbal and written communication skills in English and Spanish (preferred).

REASONING ABILITY:

• Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners.
• Ability to work well under pressure and respond quickly and effectively to emergency situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Sitting for extended periods is common.
• Hearing and vision within normal ranges are essential for normal conversations, receiving ordinary information, and preparing or inspecting documents.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add or remove duties other duties as necessary.