What are the responsibilities and job description for the Sales Office Receptionist position at Gale Hotels?
SUMMARY:
The Sales Office Receptionist is first point of contact for the sales office. Provides administrative support. Oversees all the duties of the front desk providing the highest level of service to our Sales Agents and guests, following company signature standards.
RESPONSIBILITIES:
- Maintain an efficient system of communication between the Sales Agents and customers, with particular attention to guest satisfaction.
- Keep a clear and updated record of all visitors for scheduled communications.
- Provide office support services to ensure efficiency and effectiveness within the sales office.
- In charge of sales agents calendars.
- Receive and direct telephone calls.
- Receive, direct, and relay telephone messages.
- Pick up, sort, and deliver the mail.
- In charge of office supplies.
- Maintain a tidy office appearance.
- Coordinate the repair and maintenance of office equipment.
- Offer and prepare coffee and refreshments.
- Perform other duties as requested.
QUALIFICATIONS:
- Minimum 1 year of customer service experience.
- Possess effective communication skills.
- Have a clear understanding of guest service.
- Must be highly organized, and results-oriented, with the ability to be flexible.
- Ability to work Saturdays preferred but not necessary.
- Bilingual (English/Spanish) preferred.
HOURS:
- Saturday - Sunday, 10 AM to 6 PM.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.
We are an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees.
The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary.
