What are the responsibilities and job description for the Server position at Gale Hotels?
SUMMARY:
The Server or Food Server is responsible for providing excellent customer service and dining experience for customers at a restaurant. They seat customers, take food, and drink orders, and deliver food to the customer.
RESPONSIBILITIES:
- Greet customers upon arrival at the restaurant.
- Provide excellent customer service during their dining experience.
- Help patrons select food and beverages by suggesting courses, explaining the chefs specialties, and identifying appropriate.
- Transmit orders to the bar and kitchen by recording patrons choices identifying patrons special dietary needs and special requests beverage pairings and answering food preparation questions.
- Protect the establishments and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
- Obtain revenue by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slips to patrons.
- Deal with complaints or problems with a positive attitude.
- Clean tables and prepare space for future diners.
- Carry drinks and food from the kitchen or bar area to the tables.
- Memorize the food menu and wine list as well as any nightly specials.
- Set tables throughout the shift.
- Perform any other duties requested by Management.
QUALIFICATIONS:
- Minimum 1 year of experience as a Server, or other entry-level role in a restaurant.
- Flexibility to work in shifts, including weekends, evenings, and holidays.
- Understanding of hygiene and food safety rules.
- Physical ability and stamina to carry heavy trays and stand for long hours.
- Friendly, responsible, and punctual.
- Customer Services Oriented.
- Excellent communication skills.
- Ability to multi-task.
- Attention to detail, cleanliness, and safety.
EDUCATION:
- High School degree, GED or Equivalent.
LANGUAGE SKILLS:
- Excellent verbal communication skills in English and Spanish (preferred).
REASONING ABILITY:
- Excellent verbal communication skills, with the ability to interact effectively with guests, associates, and external partners.
- Ability to work well under pressure and respond quickly and effectively to emergency situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exerting up to 50 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, balance, carry, push, pull, or otherwise move objects.
- Ability to be mobile for a minimum of 6 hours.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.
The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary.
