CLINICAL SUPPORT, CMA -East OB/GYN

Description

Certified Medical Assistant

Galen Medical Group offers several medical specialties throughout the Chattanooga region. We provide quality care and patient-friendly services to adults and children of all ages. Our mission is to elevate the health of our community through multiple medical specialties providing excellent care delivered with wisdom, compassion, integrity, and a commitment to technology, education, and scientific inquiry. We are seeking qualified, like-minded Certified Medical Assistants to join our team!

Office Hours  Monday through Friday  8AM - 5:00 PM

The Certified Medical Assistant collaborates with the provider to determine the needs of the patient and assists the provider in providing quality medical care to the patients.

RESPONSIBILITIES:

• Verify patient information by interviewing patient; recording medical history; confirming the purpose of visit.
• Prepare patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.
• Collect data accurately and ensures that all information is entered into the patients medical record in EHR.
• Prepare and stock examination and treatment rooms.
• Clean and sterilize instruments.
• Assist providers with minor office procedures.
• Schedule Outpatient testing, Procedures, or Surgeries.
• Manage Referral process:
  • Hospital Admissions
  • Testing and Procedures
  • Pre-certification
• Triage patient phone calls per sites protocol.
• Process Prescription Refill requests per Physicians protocol.
• Perform Ancillary testing: EKG, Spirometry, Cryotherapy, etc.
• Laboratory testing may include Rapid Tests, Urinalysis, Bilirubin, Auto CBC, and Phlebotomy.
• Review lab and test results. Provide follow up to the patient per providers instructions.
• Provide health education to the patient as needed.
• Perform all duties in compliance with Galens clinical policies and OSHA standards.
• Maintain a clean and neat work area.
• Active participation in process improvement efforts.
• May be required to assist other team members based on office demands.
• Recognize and demonstrate cost-effective measures in the utilization of supplies and equipment.
• Assure accurate and timely documentation of all patient-related encounters in the medical record.
• Other duties as assigned by manager or supervisor.

KNOWLEDGE/ABILITIES/EXPECTATIONS:

• Promote the mission, vision, and values of Galen Medical Group.
• Maintain confidentiality of all patient, medical, financial, and legal information.
• Report to work on time and as scheduled.
  • Some weekends, holidays, and overtime may be required.
• Represent the organization in a positive & professional manner.
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
• Comply with all organizational policies and standards regarding ethical business practices.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services as directed by your manager.
• Consistently demonstrate the value of a team concept.
• Ability to manage multiple and simultaneous responsibilities.
• Complete assignments efficiently and in a timely manner.
• Understand and abide by OSHA, HIPAA & CLIA standards.

The above job description is intended to describe the general content of and requirements for this job. It is not intended to be a complete statement of duties, responsibilities, or requirements.

Qualifications

QUALIFICATIONS:

Education:

• High School Diploma or equivalent is required.
• Completion of a Medical Assistant program from a nationally accredited institution preferred.

Experience:

• One year of relative medical assistant experience in the clinical setting is required if completion of a Medical Assistant program qualification is not met.
• 1-3 years’ clinical medical assistant experience is preferred.
• Electronic Medical Record experience preferred.

Skills/Certifications:

• Basic Life Support certification is required.
• Ability to work in a fast-paced environment.
• Ability to multi-task and work as a team player.
• Excellent computer skills.
• Ability to follow clinical pathways and protocols.
• Excellent customer service skills, with the ability to handle higher-stress phone calls.

As part of the Galen Medical Group, the applicant must be a team player and provide excellent customer service while assessing our patients needs efficiently. Perform all duties in compliance with Galen Medical policies, HIPAA, and OSHA standards.

Galen Medical Group is a member of the TN Drug-Free Workplace and it is a requirement that we conduct a pre-employment drug screen, as part of the hiring process.