What are the responsibilities and job description for the File Transfer Specialist (Production support) position at Galent?
• File Transfer Operations:
o Manage and execute manual file transfers.
o Perform actions like zipping/unzipping, renaming, and preparing data files for user accessibility.
• Monitoring and Troubleshooting:
o Use Axway B2Bi, Sentinel Web Dashboard, and CFT for monitoring, logging, and troubleshooting data transfer workflows.
o Ensure all file transfer jobs are completed successfully and resolve any transmission failures promptly.
• Automation Support:
o Assist in configuring and maintaining file transfer automation tools like IPSwitch/WSFTP to minimize manual intervention while ensuring operational accuracy.
• Communication and Notification:
o Notify users of file availability or issues and ensure stakeholders are informed of any delays or disruptions in data transfer processes.
• File Transfer Management:
o Manage secure file transfers with adherence to compliance and regulatory requirements.
o Ensure proper handling of sensitive data, especially in line with HIPAA and other healthcare data regulations.
• System Maintenance:
o Regularly update and maintain tools like Axway B2Bi and IPSwitch/WSFTP to ensure peak system performance.
o Coordinate with internal teams to schedule upgrades or address system maintenance needs.
• Documentation and Reporting:
o Maintain detailed records of file transfer activities for auditing and reporting purposes.
o Develop and update SOPs for manual file transfer operations.
• Collaboration and Training:
o Work closely with teams to understand data requirements and support transfer needs.
o Provide training or guidance to other team members on file transfer processes and tools.
Key Qualifications:
• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 5 years of experience in managing file transfers, including manual data handling and automation in healthcare or similar industries.
• Proven expertise in secure file transfer protocols and tools.
• Proficiency in Axway B2Bi, Sentinel Web Dashboard, and CFT for monitoring and troubleshooting file transfer processes.
• Hands-on experience with file management tools like IPSwitch/WSFTP and UltraEdit for configuration and data handling.
• Strong knowledge of scripting and automation using PowerShell or other scripting languages to streamline workflows.
• Familiarity with data management practices such as zip/unzip, file renaming, and data preparation for end-users.
• Experience working with data transfers, ensuring compliance with regulatory standards like HIPAA.
• Strong understanding of healthcare data workflows and integration processes.
• Ability to document processes and create SOPs for manual and automated file transfers.
• Strong troubleshooting skills to identify, analyze, and resolve issues in real-time.
• Experience in root cause analysis and preventive action planning to minimize errors.
Desirable Skills:
• Ability to work closely with cross-functional teams and stakeholders to meet data transfer requirements and resolve any challenges.
• High level of accuracy in managing sensitive data transfers and ensuring compliance with audit requirements.
