Service Writer/Manager

Reports to:​ Owner or District Manager

Hours: ​Full-Time

We are growing and purchased a new location in Saginaw! We need you.

Purpose & Objective:

The Manager/Writer role is critical to the overall success of the business. They are the keeper of the values, the maintainer of the standards, and the leader whom everyone in the shop follows. The person who fills this role will not only lead and manage all aspects of the shop, they will also sell repairs to clients as needed to help the shop reach its sales goals along with open & close the shop

Job Responsibilities and Duties:

• Manage Employees: Be the leader of the shop’s staff and help them to meet the objectives & sales targets set forth by the​ company. Enforce and maintain the company's values, policies, and systems. Process payroll, maintain work schedules, and administer the employment practices of the company in partnership with the administrative office and owner. Provide coaching to employees who aren’t meeting standards or expectations.

• Manage Shop Work-Flow:​ While maintaining quality standards, maintain a balanced/efficient workflow using the company's systems such as the “workflow-board”, shop management software, and internal best practices. Assist foreman in managing tech workloads by monitoring and dispatching work in order to achieve the best possible results.

• Sales: ​Sell repairs and service to clients using company guidelines and best practices.

• Manage Costs: Ensure that costs are kept under control by staff in all areas of the shop and find ways to reduce cost while​ maintaining the customer service and quality standards of the company.

• Customer Service:​ Handle all customer service complaints, negative online feedback, and other customer service issues. This may include confronting and assisting frustrated customers. Prevent customer service issues whenever possible by monitoring/ensuring that all the verbal and written commitments/contracts made by staff are being honored. Provide coaching to staff regarding how to give better customer service based on observations made and/or from feedback from clients.

• Other tasks: Allow no job to be too small or beneath oneself. Fill in on tasks as needed to maintain the flow of the shop.​ Examples could be: running a shuttle, selling tickets, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed.

Minimum Qualifications:

• Management Experience: Must have at least 2 years experience in any management or supervisory position.​

• Sales Experience: ​Must have at least 1 year experience in any sales role or demonstrate an ability to sell.

• Organizational & Focus Skills:​ Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.

• Computer Knowledge & Ability:​ Must possess a working knowledge of how to use a Windows computer. This includes the ability to type or dictate at least 30 words per minute, operate a cursor, view a computer monitor, operate an email account, and use common office software such as word processing and spreadsheet programs.

• Communication Skills: ​Must be able to communicate in English fluently, both in verbal and in written form.

• Math Skills:​ Must possess ability to count. Must know how to perform basic math functions using a calculator.

• Physical Demands:

• Must be able to get into and out of various vehicles without assistance.

• Must be able to drive a motor vehicle with passengers.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Job Type: Full-time

Pay: $50,636.00 - $80,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends
• Overtime

Work Location: In person

Salary : $50,636 - $80,000