What are the responsibilities and job description for the Customer Service Representative position at Gallagher Bassett?
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Are you passionate about customer service? We have an exciting role for you!
The Benefits Service Representative provides support services/care for both Pension/Administration/Benefits.
As a Benefits Service Representative you will be part of a team responsible for the delivery of quality member contact service to the client. You will meet with excellent growth and development opportunities.- Representatives take anywhere between 25 –80 calls a day based on time of year. There is some administration work, but 95% of the work is done on the phone.
- This particular ‘call center environment’ is one that deals with members that need information about their retirement or health and wellness benefits.
Position Details:
- Pay - Starting at $18/hr depending on experience
- In-Office position located at 110 W. Berry St. Fort Wayne, IN
- Hours: M-F 9am- 6pm (shifts may vary)
- Benefits start day 1!
How you'll make an impact
May perform one or more of the following:
Respond to inquiries from plan participants using plan specific information in a PC Windows environment- Assist plan participants with transactions and other aspects of plan participation (i.e., rollovers, withdrawals, loans and final distributions)
- Write up telephone call records where appropriate, addressing the content of plan participant
- Establish cases for benefit administrators review of more complex participant questions or refer questions to appropriate team representative
- Request plan materials be sent to participants
About You
Requirements:
- 1 year of related work experience in service center.
- Good verbal and written communication.
- Self-starter and good problem-solving skills.
- Able to manage multiple tasks for multiple clients.
- Ability to work effectively in a team environment
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
Other benefits include:
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Salary : $18
