What are the responsibilities and job description for the Manager, WC Workforce Planning position at Gallagher Bassett?
Introduction
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.
Position Summary:
You will play an important role in workforce planning across the Workers Compensation Claims Operation by maintaining oversight of the staffing process while also overseeing teams of transitional Workers Compensation claims staff. This role comes with high visibility to the Claims Operation leadership team and the opportunity to manage a high-performing team in a dynamic and fast-paced environment.
This role reports directly to the Vice President of Workforce Optimization & Operational Efficiency Management
How You'll Make An Impact
Essential responsibilities include:
Desired Qualifications:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.
Position Summary:
You will play an important role in workforce planning across the Workers Compensation Claims Operation by maintaining oversight of the staffing process while also overseeing teams of transitional Workers Compensation claims staff. This role comes with high visibility to the Claims Operation leadership team and the opportunity to manage a high-performing team in a dynamic and fast-paced environment.
This role reports directly to the Vice President of Workforce Optimization & Operational Efficiency Management
How You'll Make An Impact
Essential responsibilities include:
- Leads a team of claims professionals that take on transitional and temporary assignments across the Workers Compensation Claims Operation
- Leads transitional team hiring and develops training plan
- Collaborates with the regional claims leadership to ensure transitional staff meets expectations
- Implements any required corrective action plans
- Develops and implements strategies for talent attraction and retention based on the transitional team needs, including developing non-traditional sources of talent sourcing
- Monitors quality metrics for transitional team and identify and address any negative trends or scores
- Displays understanding of LOB clients, book of business and licensing requirements and provides appropriate recommendations for transitional staff placements to ensure best outcomes for the business
- Monitors and tracks all transitional staff assignments to ensure re-evaluation intervals and appropriate allocation of resources
- Reports to executive leadership on transitional staff program
- Manages resource planning process for all the Workers Compensation branches, working closely with Claims Operations leaders to evaluate needs and review workforce requests
- Provides guidance and oversight for team of administrative staff who support workforce planning activities
- Partners with Vice President of Workforce Optimization & Operational Efficiency Management to prepare and deliver effective presentations including weekly Executive Committee updates
- Perform other duties as assigned
Desired Qualifications:
- Bachelor’s degree in business, finance or related field
- 7 years of relevant work experience in Workers Compensation Claims Operations and/or workforce planning
- 3 years of leadership experience in relevant field
- Strong Excel skills (performing data analysis, reporting, pivot tables, and synthesis)
- Strong communication skills with the ability to interact with all levels of leadership
- Proven ability to effectively manage and develop a team
- Insurance or Third Party Administration experience strongly preferred
- Proven experience in property & casualty claims operational analytics
- Strong analytical, quantitative and problem-solving skills with ability to innovate using technology
- Exceptional communication and interpersonal skills
- Proficiency in all Microsoft Office Products, including PowerApps
- Strong analytical skills with ability to identify trends and develop solutions
- Detail-oriented, organized, proven quality-focused leader
- Experience working across multiple teams and building consensus
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
