What are the responsibilities and job description for the Client Services Associate position at Gallagher Benefit Service?
Introduction
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
Overview
Develop industry knowledge and skills to support account teams in delivering exceptional service to Gallagher's clients.
How you'll make an impact
Maintain and prioritize a task list on a regular basis as directed
Provide support to local GBS office by completing ad hoc administrative tasks as needed and directed
Learn and support the Client Service Cycle with oversight from experienced team members to ensure a seamless renewal process and retain the business
Study and apply Gallagher's resources, available tools, established work products and knowledge to maximize efficiency and effectiveness in client deliverables with oversight from experienced team members
Establish positive relationships within the branch
Complete all training necessary to become familiar with the GBS Professional Standards, including Peer Review
Assist Client Service Manager with the preparation of RFPs, coordinate vendor responses, and support the development of client presentations
Leverage team members to ensure timely delivery of requests for clients, vendors and internal partners
Develop strong oral and written communication skills, demonstrated through the ability to effectively present in open enrollment meetings, participate on client calls and correspond via email
Be innovative and don't be satisfied with the status quo! Generate new and practical ideas, always look to improve
Maintain up-to-date records in Document Management System (DMS)
Complete training and professional development to gain understanding of the insurance industry
Exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way.
About You
Entry level position requiring no previous job related experience
High School Diploma or 1 year equivalent experience. Bachelor's Degree Preferred
Proficiency in Microsoft Office
Basic Math Skills
Life & Health License (or obtained within first 90 days of employment)
Excellent verbal and written communication
Develops professional relationships with internal and external stakeholders
Works collaboratively with a team as well as independently, capable of meeting deadlines and delegating when necessary
LI-Hybrid
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