What are the responsibilities and job description for the Senior Client Service Associate position at Gallagher Benefit Service?
Introduction
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
Overview
Support account teams in delivering exceptional service to Gallagher's clients
How you'll make an impact
Maintain and prioritize a task list on a regular basis as directed
Provide support to local GBS office by completing and adhering to CSO processes and ad hoc administrative tasks as needed
and directed
Support the Client Service Cycle with oversight from experienced team members to ensure a seamless renewal process and
retain the business
Study and apply Gallagher's resources, available tools, established work products and knowledge to maximize efficiency and
effectiveness in client deliverables
Support resolution of service-related issues in partnership with experienced team members
Cultivate and maintain positive relationships within the branch, with clients and with vendor partners
Maintain proficiency in all GBS Professional Standards, including Peer Review policy
Prepare the RFP, coordinate vendor responses, analyze and spreadsheet proposal results, and support the development of
the client presentation
Leverage team members to ensure timely delivery of requests for clients, vendors and internal partners
Develop strong oral and written communication skills, demonstrated through the ability to effectively participate on client
calls and correspond via email
Be innovative and don't be satisfied with the status quo! Generate new and practical ideas, always look to improve
Maintain up-to-date records in Document Management System (DMS)
Complete training and professional development to gain understanding of the insurance industry and GBS processes.
Exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way.
Provide guidance and support to CSA 1 and any others who request assistance
About You
Required : High School diploma / equivalent plus 1 year directly applicable experience. Proficiency in Microsoft Office and basic math skills. Life & Health License (or obtained within first 90 days of employment)
Preferred : Associate's degree, professional certification, or equivalent training and experience preferred. Previous experience managing client relationships.
Behaviors : Exceptional organizational skills, Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills.
LI-Hybrid
LI-PF1
