What are the responsibilities and job description for the Resident Strategy Manager position at Gallery Residential?
JOB description
Position Title: Resident Strategy Manager
Department: Property Management
Reports To: Director of Resident Strategy
FLSA Status: NA
Position Summary:
The Resident Strategy Manager is a key support role to the Director of Resident Strategy, focusing on reputation management, social media, and the Artist in Residence program. This position is responsible for executing initiatives that enhance resident engagement, foster community connections, and elevate the company’s online presence.
Key Responsibilities:
Work Hours:
This position is scheduled for 40 hours in a regular work week. Hours of operation vary, but typical office hours are from 8:30 am to 5:30 pm Monday through Friday. Must be available to work on additional tasks that may require work on weekends or after hours. Must be available to work onsite and travel for business purposes.
Language Ability:
Demonstrated ability to read, write, and communicate effectively to comprehend and complete business plans, financial documents, and legal documents, motivate, and lead teams, and communicate property strategies and performance with clients and property owners.
Math Ability:
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages to complete financial records, budgets, and other fiscal reporting information.
Computer Skills:
Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and employment documents. Proficient in using property management software.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle, or feel and talk or hear. The employee is frequently required to stand; walk; reach with hands and arms, and climb, stoop, or squat. The employee is intermittently required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
Must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Travel will be required to visit properties, visit clients, present for new business opportunities, attend educational conferences, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Incumbents must be able to physically access all exterior and interior parts of any property and its amenities within the assigned portfolio and markets.
Must be able to view computer screens, cell phones, and other electronic equipment for extended periods of time where visual strain may result.
Position Title: Resident Strategy Manager
Department: Property Management
Reports To: Director of Resident Strategy
FLSA Status: NA
Position Summary:
The Resident Strategy Manager is a key support role to the Director of Resident Strategy, focusing on reputation management, social media, and the Artist in Residence program. This position is responsible for executing initiatives that enhance resident engagement, foster community connections, and elevate the company’s online presence.
Key Responsibilities:
- Social Media Management:
- Develop and implement social media strategies that align with resident engagement goals and company values.
- Create compelling, resident-focused content, including posts, stories, and campaigns, to foster community interaction and satisfaction.
- Schedule and publish content across platforms, ensuring consistency and alignment with brand voice.
- Monitor and respond to online interactions, reviews, and comments to maintain a positive and engaging community presence.
- Track and analyze social media performance metrics, providing insights and recommendations for continuous improvement.
- Reputation Management:
- Proactively monitor and manage the company’s online reputation, addressing resident feedback and concerns in a timely and professional manner.
- Collaborate with the Director of Resident Strategy to develop strategies that enhance resident satisfaction and loyalty.
- Artist in Residence Program Coordination:
- Support the planning, execution, and promotion of the Artist in Residence program, ensuring alignment with resident engagement goals.
- Act as a liaison between artists, residents, and internal teams to facilitate seamless program operations.
- Develop content and promotional materials to highlight the program and its impact on the community.
- General Support:
- Assist the Director of Resident Strategy in developing and executing resident-focused initiatives and strategies.
- Stay informed about industry trends and best practices in social media, reputation management, and community engagement.
- Provide administrative and logistical support as needed to ensure the success of resident strategy programs.
- Bachelor’s degree in marketing, communications, or a related field, or equivalent experience.
- 1-3 years of experience in social media management, content creation, or digital marketing.
- Strong writing and communication skills with a focus on customer engagement.
- Proficiency with social media management tools and analytics platforms.
- Ability to collaborate effectively across teams and prioritize multiple projects.
- Experience with online reputation management or resident-focused engagement is a plus.
Work Hours:
This position is scheduled for 40 hours in a regular work week. Hours of operation vary, but typical office hours are from 8:30 am to 5:30 pm Monday through Friday. Must be available to work on additional tasks that may require work on weekends or after hours. Must be available to work onsite and travel for business purposes.
Language Ability:
Demonstrated ability to read, write, and communicate effectively to comprehend and complete business plans, financial documents, and legal documents, motivate, and lead teams, and communicate property strategies and performance with clients and property owners.
Math Ability:
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages to complete financial records, budgets, and other fiscal reporting information.
Computer Skills:
Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and employment documents. Proficient in using property management software.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle, or feel and talk or hear. The employee is frequently required to stand; walk; reach with hands and arms, and climb, stoop, or squat. The employee is intermittently required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
Must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Travel will be required to visit properties, visit clients, present for new business opportunities, attend educational conferences, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Incumbents must be able to physically access all exterior and interior parts of any property and its amenities within the assigned portfolio and markets.
Must be able to view computer screens, cell phones, and other electronic equipment for extended periods of time where visual strain may result.
