What are the responsibilities and job description for the Medical Receptionist/Front Desk position at Galloway Orthopedics?
Job Description:
- Checking patients in, included, but not limited to:
- Greet and situate patients into waiting room.
- Collect and scan patient documents including paperwork, insurance card (s), identification card (s), and/or payments.
- Verify insurance information and ensure that it is valid.
- Ensure that patient documents are all in order and are put in chart and prepared to be roomed.
- Be sure that every patient's name is signed in on the sign-in sheet.
- Checking patients out, included, but not limited to:
- Greet patient and collect their chart.
- Verify that the patient’s copay and balance was collected at check-in
- Scan patient's superbill and any other documents.
- Schedule patient follow up appointments with either specified provider.
- Answering phone calls, including, but not limited to:
- Scheduling patient appoints, new and existing.
- Answering patient questions and concerns.
- Directing patients to the correct extension or person.
- Writing authorization requests for HMO patients and sending them to their primary doctor.
- Preparing patient charts prior to appointment.
- Sending office notes to primary doctor.
- Uploading any documents and/or authorization requests/approvals.
- Reaching out to patients regarding any concerning matters or needs of rescheduling.
- Becoming familiarized with Kareo system and computer applications.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Orthopedics
- Sports Medicine
- Surgery
Schedule:
- Monday to Friday
- No weekends
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 2 years (Preferred)
Work Location: In person
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