What are the responsibilities and job description for the Retail Service Representative position at Galls?
BRANCH SERVICE REPRESENTATIVE - FULL TIME
Galls is looking for a Retail Field Service Associate - Full Time (Washington, DC) Monday - Friday Day Shift
Galls proudly serves America's Public Safety and Military professionals by combining the broadest selection of uniforms, equipment and solutions in the industry with relentless customer service. With a national footprint of more than 160 locations and over 1,800 associates, Galls is the largest retailer specializing in Public Safety. Over one million Law Enforcement, Firefighting, Emergency Medical, Federal, Military, Corrections, Security, Postal, Public Transportation, and other essential workers each year trust Galls as their service provider.
Galls, LLC offers many benefits to include:
- Excellent medical/dental and vision coverage- Eligible 1st day of the month after start date
- 401(k) retirement plan with company contribution (because you will retire someday)
- Flexible benefits-choose what you like, ignore the rest
- Generous employee discount
- Vacation and Personal Time
- Paid Holidays
- Tuition reimbursement
- Day Shifts Only
- Daily Pay- Receive up to 50% of wages for hours worked DAILY!!!
As a Retail Field Service Rep at Galls, you will be responsible for all service-related items within an assigned territory. Service-related activities for all size customers within the territory will include but are not limited to fittings events for ballistic vests, uniforms, other products along with delivering completed uniforms to agencies with delivery requirements. When you are not working in the field, you will be assisting with retail operations in the branch (store) location.
WHAT YOU WILL DO
- Work closely with Branch Manager, Outside Sales Executives, Inside Sales Account Representatives, and other Galls teams in assigned territory to schedule on-site fittings or other customer related activities
- Work within the store (branch) when not performing retail field tasks
- Stock vehicle with necessary equipment on a weekly or periodic basis
- Ensure the highest level of customer satisfaction
- Ability to travel extensively for customer appointments, including some overnight travel
- Works with manufacturer's representatives from vendor community
- May work with and provide information to Galls branch locations in territory to enable strong customer service
- Maintains active involvement with customers to ensure satisfaction
- BSR's will eventually pick up some Sales capacity in the future state of the role
- Assist customers in Branch when not performing Branch Service Rep responsibilities
- Other duties as assigned to meet business needs
WHAT YOU WILL BRING
- General knowledge of Galls business and product categories preferred
- Ability to work independently and manage territory - strong time-management and drive required
- Excellent communication and interpersonal skills
- Attention to detail; must be able to multi-task
- Commitment to delivering exceptional customer service
- Proficient in internet and Microsoft Windows, Word, Excel
WHAT TO SEND OUR WAY
- Your application with your resume or job history, highlighting your education, experience, and skills
Galls is an Equal Opportunity Employer of people from all walks of life, including persons with disabilities and veterans. Galls is passionately committed to diversity and inclusion in all that we do. We invite you to join our team, grow with us and contribute by bringing your authentic, best self to work.
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Galls is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please call Human Resources at 859-266-7227 with the nature of your accommodation request and include the Galls location and the title of the job opening.
