Cocktail Server (Jockey Silks Bourbon Bar)

The Galt House Hotel is currently hiring a Cocktail Server for Jockey Silks Bourbon Bar.

REQUIREMENTS:

• Taking beverage orders and serving them to guests in a timely manner.'
• Should be fully aware of the bar and lounge menu along with their prices and any applicable taxes.
• Take guest beverage or food orders and input them to the point-of-sale system.
• Ensuring that the bar and lounge stations are fully stocked, clean and tidy at all times.
• Establish rapport with guests to build loyal and satisfied customers.
• Ensure knowledge of menu and restaurant promotions and any special offers.
• Pick-up food orders from kitchen and communicate to the chef regarding any special preferences or allergy.
• Replenish beverages and ensure guest satisfaction throughout the meal service.
• Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system.
• Should know basic cashiering procedures like handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers.
• Be responsible for billing/credit card/payment and collecting feedback from the guest.
• Clear tables and prepare for service by polishing cutlery, glassware and crockery etc.
• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas.
• Return all equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors and completing bar closing checklist
• Always take responsibility for ensuring a positive guest experience.
• Take ownership of guest request and follow up guests incidences.
• Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors or manager.

QUALIFICATIONS:

• Minimum one year of prior serving experience.
• Experience in the hospitality industry is a plus.
• Have a passion for providing outstanding customer service
• Have sound knowledge of spirits, beers, wine, cocktails and coffee.
• Should have excellent communication skills.
• Flexibility to work longer hours as per business demand.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects.

ALJSCO Management offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in the associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and much more.

ALJSCO Management is a Drug Free Workplace, creating a culture of care where diversity is welcomed.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Food provided
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Evening shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Serving: 1 year (Required)
• Restaurant: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Ability to Commute:

• Louisville, KY 40202 (Required)

Ability to Relocate:

• Louisville, KY 40202: Relocate before starting work (Required)

Work Location: In person